Video Categories

Front Desk Customer Service: Telephone Techniques


Front of the House: Understanding the Menu


Back of the House: Making the Menu


Valet: Safety Essentials


Why ej4 for Hospitality Training Videos?

Front and back of the house, bartending, front desk, housekeeping and valet are some of the hospitality training topics we offer.

You've heard in the news that there is a tight labor market and an explosion of new restaurants across the country. Owners are challenged with finding and keeping talented staff members. You've also heard that one of the main reasons employees leave a job is because of a lack of training. With hospitality training videos from ej4, your staff will have immediate access to a complete library of videos that will provide a foundation for all areas of your restaurant and hotel operations.

  • Your hosts and servers will find helpful courses on greeting and seating guests, interacting with difficult people or those with special circumstances, taking orders and table service.
  • The series on front desk customer service covers etiquette and presentation, check-in and check-out, telephone techniques and handling upset guests.
  • Our housekeeping courses cover both guest rooms and public spaces.
  • Valet, room service, bartending, and kitchen safety are also topics covered in our hospitality series.

The national hotel and restaurant brands most likely have large training departments and internally branded systems and processes. Our hospitality training courses help to give the emerging brands a headstart on training and a strong foundation to help your team better serve your customers.

To view all of our hospitality training content, sign up for a free trial of our LMS, Thinkzoom.

Preview our Hospitality Training Videos

Front Desk Customer Service: Telephone Techniques

Since you are working in a hotel, knowing the proper telephone techniques and etiquette are vital to working the front desk. You should know your system; you need to be able to identify an internal and external phone call. You need to know how to transfer a call and how to put a caller on hold. But most importantly, you need to know how to listen.

Front of the House: Understanding the Menu

Guests expect you to be an expert on your restaurant. Whether it’s your first day, or your 200th day, whether the menu has been overhauled or has been the same for years, you need to know it inside and out. You need to anticipate any possible question they might ask. Having to go ask the kitchen will slow down the service process, and the guests impression of you or the restaurant may go down. In this course, we’ll discuss the best ways to get to know the menu: from ingredients to pronunciations, and more.

Back of the House: Making the Menu

In this course, you’ll learn how to create a menu that showcases your cuisine. We’ll start with layout considerations, then look at how to organize your menu and showcase specialty items. Lastly, we’ll discuss the language you’ll want to use to make the sale.

Valet: Safety Essentials

When it comes to being a good valet, there are some safety essentials that you need to be familiar with. In this program, we’re going to talk about these safe driving habits such as avoiding distractions, wearing your seat belt, and more.

Hospitality training for your employees will improve your guest experience. They can deliver the personal touch to your customers. Read more in our hospitality training blog post.

Additional Hospitality Training Topics

Our Business Skills Library covers even more hospitality training topics such as:


Access all of our Hospitality content now with a full-featured, full-library, free 15-day trial of our Thinkzoom LMS

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