Your employees responsible for customer service need training and ongoing support to maintain high levels of customer satisfaction and loyalty. They deliver your brand promise with every customer interaction. Or do they? Customer service training videos from ej4 provide short-form, eLearning content in a microlearning format. Our off-the-shelf content will engage and entertain your employees while they learn skills such as telephone techniques for handling angry callers and how to upsell in retail.
Preview our Customer Service Training Videos
Creating Great Customer Conversations
Building a rapport with customers is something that takes time and effort. Most good client relationships are formed by first having great conversations with your customers. What exactly does it take to have a good conversation that would be considered good service? How do we communicate in a way that exemplifies good customer service? In this course, learn five easy steps to creating great customer conversations.
Working in Retail
If you're positive, your actions and communications will be positive, and in turn your interactions with your customers will be positive. There will always be someone you can't please, but by eliminating certain phrases, you'll increase your probability of a satisfied customer. Learn how to work with difficult customers in this course!
Representing Your Brand
The branding of your company reaches beyond your logo, website, and marketing. Every day your employees represent your brand with each customer interaction. This customer service training video talks to employees about the importance of things like a clean uniform, personal grooming habits, and a positive attitude. If your employees don’t care about their appearance, customers may conclude that you don’t care about your products.
How's your customer satisfaction doing? Are you improving or declining? Holding steady? How do you know? You might think you're doing well, but you don't really know without data from feedback. In these programs we'll explore the importance of feedback, different ways to get valid feedback, who to get feedback from, and how to take action on it.
Additional Customer Service Training Topics
- Creating Great Customer Conversations
- Feedback Basics
- Quality Customer Service
- Working in Retail
- And more!
Check out our entire library of Customer Service Training Videos now with a free 15-day trial of our Thinkzoom LMS.