Your employees responsible for customer service need training and ongoing support to maintain high levels of customer satisfaction and loyalty. They deliver your brand promise with every customer interaction. Or do they? Customer service training videos from ej4 provide short-form, eLearning content in a microlearning format. Our courses will engage and entertain your employees while they learn skills such as telephone techniques for handling angry callers and how to upsell in retail.
Preview our Customer Service Training Videos
The Four P’s for Customer Loyalty
Experts say that acquiring new customers can cost anywhere from five to 25 times more than retaining new ones. So, customer loyalty is very important. When it comes to gaining said loyalty, are you minding your Ps and Qs? How about just your Ps? In this customer service course, we look at the four Ps for keeping that precious customer. These include products, processes, performance, and last, but not least, your polite and professional people.
Representing Your Brand
The branding of your company reaches beyond your logo, website, and marketing. Every day your employees represent your brand with each customer interaction. This customer service training video talks to employees about the importance of things like a clean uniform, personal grooming habits, and a positive attitude. If your employees don’t care about their appearance, customers may conclude that you don’t care about your products.
Customer Service Basics
You should not “wow” your customers. Yes, you read that right. As we’ll explain in this course, there is danger in wow-ing. And there’s a much better way to gain loyal customers. We’ll show you the way, which includes meeting expectations and moving up a hierarchy of needs, all the while gaining trust and building relationship.
Customer Service: Service Quality Indicators
Customers like to buy from people they like. How do you get people to like you? Well, you must be honest and reliable. You must offer fair and competitive pricing, and you must be competent and friendly. However, there’s more to it than being well liked when it comes to satisfied customers. In this course, we’ll look at the FedEx Corporation and their approach to customer satisfaction. Through their creation of Service Quality Indicators (SQIs), FedEx has the ability to discover what their customers value the most. We’ll discuss how to apply their system to your customers.
Additional Customer Service Training Topics
- Creating Great Customer Conversations
- Feedback Basics
- Quality Customer Service
- Working in Retail
Check out our entire library of Customer Service Training Videos now with a free 15-day trial of our Thinkzoom LMS.