Hospitality Training Topics

Front and back of the house, bartending fundamentals, tourism, and housekeeping are some of the hospitality training topics we offer.

 

 

Short-Form Hospitality Training Courses

From restaurants to hotels, our Hospitality topic helps employees develop skills on lessons related to the front and back of the house, housekeeping, valet, tourism, alcohol and beverage, kitchen safety, and more. 

Hospitality Training Video - ej4

 

Some of Our Hospitality Training Topics

Front of the House

  • Introduction to Restaurants
  • Greeting and Seating Guests
  • Interacting with Guests: Fundamentals
  • Understanding the Menu: What's for Dinner?
  • Serving Guests: Time Management

Back of the House

  • Introduction to Restaurant Cuisine
  • Making the Menu
  • Kitchen Safety
  • Knife Safety
  • Food Safety Plans

Beverage

  • Wine 101
  • Beer and Spirits 101
  • Alcohol Safety
  • Bartending Fundamentals

Front Desk Customer Service

  • Etiquette and Presentation
  • Check-in & Check-out
  • Communicating with Guests
  • Telephone Techniques
  • Handling Upset Guests

Housekeeping

  • Cleaning Guest Rooms
  • Cleaning Public Spaces
  • Working Safely with Ergonomics
  • Interacting with Guests

Valet

  • Appearance and Professionalism
  • Parking Vehicles
  • Returning Vehicles
  • Safety Essentials

Tourism

  • Overview
  • Serving the Guest

Additional Resources

 

Hospitality Training: Don't Lose The Personal Touch

Checking in to hotels, ordering food, making a reservation... all of these aspects of hospitality are things we can accomplish with technology. But, the human element of hospitality is still important! In the age of technology and innovation, you still don't want to lose the personal touch.

 

Black Friday During a Pandemic

Black Friday is probably going to look a little different this year. Learn how your retail sales teams can manage Black Friday in a global pandemic in this blog.

 

Watch Full Videos from our Hospitality Topic Here!

 

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