Customer Service Training Topics

Develop helpful and knowledgeable employees to deliver a positive customer experience



Protect Your Brand 

The right kind of customer service training leads to highly engaged employees with better skills who will, in turn, increase customer satisfaction to help create the type of brand loyalty that increases revenue for your company.

Our short-form customer service training videos can deliver that kind of customer service training with important themes on everything from customer service basics to telephone etiquette to improving retail-specific skills on down to learning how to handle feedback both in-store and out on social media.



Some of Our Customer Service Training Topics

  • Creating Great Customer Conversations
  • Customer Service Later
  • Feedback Basics
  • Greetings
  • Handling Angry Callers
  • Helping Your Customers Decrease Their Expenses
  • Helping Your Customers Increase Their Revenue
  • Hold Please
  • How to Give Exceptional Service
  • How to Handle Feedback
  • How to Stay Positive with Customers
  • How to Upsell
  • Managing Retail Employees
  • Phone Etiquette
  • Representing Your Brand
  • Social Media Feedback
  • Surveys
  • Taking Calls
  • Taking Messages
  • The 4 Ps for Creating Loyal Customers
  • What to Do with Feedback

Additional Resources


ej4's Guide to Purchasing Off-the-Shelf Content

Finding the right off-the-shelf video content for your training program doesn't have to be a difficult process. Read our blog post on tips to consider when you're ready to purchase.


Customer Service Training for the Modern Team

Modern customer service teams need a modern training solution. Check out our latest blog to learn about bringing customer service training into the 21st century.


Watch Full Customer Service Training Videos Here!


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