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Protect Your Brand 

The right kind of customer service training leads to highly engaged employees with better skills who will, in turn, increase customer satisfaction to help create the type of brand loyalty that increases revenue for your company.

Our short-form customer service training videos can deliver that kind of customer service training with important themes on everything from customer service basics to telephone etiquette to improving retail-specific skills on down to learning how to handle feedback both in-store and out on social media.

Scroll down to check out a variety of topics covered in our Customer Service catalog as well as sample a few of our videos.

  • Creating Great Customer Conversations
  • Customer Service Later
  • Feedback Basics
  • Greetings
  • Handling Angry Callers
  • Helping Your Customers Decrease Their Expenses
  • Helping Your Customers Increase Their Revenue
  • Hold Please
  • How to Give Exceptional Service
  • How to Handle Feedback
  • How to Stay Positive with Customers
  • How to Upsell
  • Managing Retail Employees
  • Phone Etiquette
  • Representing Your Brand
  • Social Media Feedback
  • Surveys
  • Taking Calls
  • Taking Messages
  • The 4 Ps for Creating Loyal Customers
  • What to Do with Feedback
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Access all of our Customer Service Training Content with a Free Trial 

Sign up for a free 15-day trial of our award-winning LMS, Thinkzoom, and gain access to not just all of our Customer Service content but also our entire Business Skills and Workplace Compliance Libraries. No credit card needed. 


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