7 min read

How to Develop Leaders Across the Organization

By Ryan Eudy on Jun 10, 2021 2:00:00 PM

 

Most leadership development programs focus on grooming people for roles in the C-Suite or with EVP and SVP titles. There is no denying the importance of this process. With the right approach, it’s also possible to develop leaders among all your employees. Leadership skills are necessary in many different roles. 

Topics: Leadership
9 min read

Tips to Build Relationships at Work

By Chris Scherting on Jun 4, 2021 11:50:37 AM

 

Prior to the global pandemic, building relationships at work was fairly easy. You were surrounded by teammates with the same goals. Being in-person allowed for quick on-the-spot collaboration and impromptu conversation, so you could build both a professional and personal network.  

3 min read

6 Benefits of Self-Paced Learning for Employees

By Kathy Irish on May 27, 2021 2:00:00 PM

 

Today’s modern workforce needs a modern training mix. This includes blended learning with both eLearning and instructor-led sessions, on-the-job training, and also self-paced learning. Your diverse workforce is comprised of people with different backgrounds, experiences, and learning styles. Giving them the flexibility to learn at their own pace is critical.

Topics: Learning Cultures
6 min read

Ring, Ring! What Call Center Training Do You Need Today?

By Chris Scherting on May 20, 2021 2:24:09 PM

 

I recently had to call customer service at a major corporation. I spent 18 minutes on-hold, then spoke to someone in the call center who told me I had to call a different 800 number. Of course. I called that number and waited for another 13 minutes before I spoke to a rep in another call center. And, yes, was told to call a third number. Should a customer have to work that hard? Clearly, call center training should be a priority and has much room for improvement.

Topics: Training & Development
11 min read

Elements of a Whole-Person Approach to Employee Training

By Kathy Irish on May 13, 2021 2:19:27 PM

 

If you think of your learners as a whole person with a life outside of your organization, you may approach training differently. They are not just an employee, asset, or human resource. They are people with hopes and dreams, along with worries and problems. Their after-hour lives can affect their focus and productivity, so it’s in your best interest to provide training resources to support whole-person development. 

Topics: Training & Development
7 min read

The Benefits of a Manufacturing Training Program

By Kathy Irish on May 6, 2021 2:00:00 PM

 

Manufacturing jobs are all about making, building, and assembling— actively doing tasks that produce the company’s goods. When success is measured by productivity, there’s an impulse to avoid anything that interrupts the flow of work. There are many benefits to offering a formal training program for manufacturing jobs. 

Ignoring proper manufacturing training, or doing it in an informal and haphazard way, is actually more expensive in the long run. Luckily, an effective manufacturing training program is easier to implement than you might think. Short-form content that is accessible whenever and wherever is convenient makes it possible to keep up with safety and compliance protocols, as well as learning specific manufacturing tasks.

Topics: Training & Development
7 min read

Effective Coaching Techniques in the Workplace: Tips to Ignite Potential

By Ryan Eudy on Apr 29, 2021 11:08:39 AM

 

Some leaders get to where they are by working hard and learning the ropes. Some also seem to have an innate ability to motivate and inspire others. But a good work ethic, a charismatic personality, or powers of persuasion are not enough—to truly lead in the workplace, one must learn effective coaching techniques. Coaching is a key factor to develop your workforce, so every internal development plan should not only include coaching, but also teach your managers and supervisors how to coach effectively.

Topics: Leadership
3 min read

Making Mistakes at Work: How to Recover, Learn, and Move On

By Chris Scherting on Apr 22, 2021 2:50:48 PM

 

In today’s world of cancel culture, I worry how the fear of making mistakes at work may affect entry-level employees. Will they take risks, bring new ideas, and make suggestions? Or will the fear of being “canceled” crush their creativity and imagination?

Topics: Soft Skills
4 min read

Benefits of Financial Literacy Training for Employees

By Kathy Irish on Apr 15, 2021 4:00:00 PM

 

Your employees have a life outside of the workplace. Stressors in their personal lives can affect their performance at work. Financial worries are one of the biggest stressors most of us face. Companies can go beyond competitive pay and benefits with training to help to alleviate this stress. There are many benefits of financial literacy training for employees.

Topics: Soft Skills
6 min read

Succession Planning With a Remote Workforce

By Ryan Eudy on Apr 8, 2021 2:30:00 PM

The COVID-19 pandemic brought many managers and HR professionals to two important realizations. First, the importance of having a succession plan has become crystal clear, especially where jobs were cut, people fell ill, and everyone was working from home. Second, even companies that already took succession planning seriously still struggled when training for development derailed.

Topics: Leadership
5 min read

10 Practical New Hire Training Tips

By Chris Scherting on Apr 1, 2021 11:00:00 AM

We’ve all seen the industry statistics of the number of employees who leave a company because of poor new hire training. With the labor shortage, it’s even more important to properly train the new employee to improve the odds of retaining them. These new hire training tips are focused on the training required for the specific job, not the HR side of onboarding, explaining healthcare, 401K, etc.

Topics: Training & Development
4 min read

5 Practical Tools to Enhance Training Reinforcement

By Ryan Eudy on Mar 25, 2021 3:00:00 PM

After one hour, learners retain less than half of the information presented. After one day, people only retain thirty percent of the training. If you don’t employ some type of training reinforcement, a percentage of your training dollars will be lost as your learners forget. It is important to explore what other elements are needed to retain and apply training information—and how those elements can be worked into existing programs.

Topics: Training & Development
4 min read

The Life of a Salesperson: Sales Skills for Success

By Ken Diekemper on Mar 23, 2021 2:00:00 PM

According to the U.S. Bureau of Labor Statistics more than 14-million Americans are employed in sales, yet to paraphrase Rodney Dangerfield, we can’t get no respect in pop culture. Nearly every movie about salespeople rely on outlandish, comical, or sometimes brutal stereotypes. Remember “Coffee is for closers”?

Topics: Sales
2 min read

10 Ladder Safety Tips for Work and Home

By Ryan Eudy on Mar 19, 2021 9:00:00 AM

The US ranks third in population but according to the World Health Organization, the US leads the world in ladder deaths. Each year, there are more than 164,000 emergency room-treated injuries and 300 deaths in the U.S. that are caused by falls from ladders. In honor of ladder safety awareness month, we offer a few ladder safety tips for work and home.

Topics: Other
6 min read

8 Staff Training Ideas to Spice Up Your Learning

By Kathy Irish on Mar 18, 2021 2:15:00 PM

 

Are you a manager looking for staff training ideas for a specific team member? Or are you a training or HR leader looking to expand on your employee training and development program? Hopefully, these stories from our clients will help you spice up your staff training.

Topics: Training & Development
6 min read

8 Quick Sales Tips to Help Close the Deal

By Ken Diekemper on Mar 11, 2021 1:45:00 PM

A great salesperson makes a tough job look like an easy job. It requires hard work, persistence, and the ability to get up after you’ve been knocked down. Making a sale requires that you are convincing and sincere, it requires you to make a connection with your customer, and most importantly, it requires that you can empathize with your client’s needs. When times get tough and you’re not hitting your numbers, it’s helpful to take a step back. Here are 8 sales tips to help close the deal.

Topics: Sales
4 min read

Tailoring Your Sales Pitch to Customers' Needs

By Ken Diekemper on Mar 4, 2021 9:01:08 AM

Without the work of your sales team, your company wouldn't get much new business. In fact, this is probably why you have an interest in providing your sales team with highly effective sales training that helps them tailor their sales pitches to acquire new accounts. 

Topics: Sales
8 min read

Anti-Racism in the Workplace: Start a Conversation

By Kathy Irish on Feb 25, 2021 2:00:00 PM

As someone who is actively trying to understand my privilege, while learning how to address anti-racism in the workplace, I am on my own journey along the anti-racism continuum. I know that we are all unique human beings. Our life experiences shape our values and perspectives.  We’ve all struggled to overcome challenges in life. We’ve experienced heartbreak and joy, success and failure, happiness and despair. But not everyone has experienced racism.  

Topics: Compliance
7 min read

DISC Training: Getting the Most Out of DISC for Your Organization

By Kathy Irish on Feb 18, 2021 1:46:52 PM

 

DISC has been a tool in the learning and development space for over 20 years, and millions of people have taken a DISC assessment worldwide. That assessment is most effective when paired with DISC training so team members can understand what their assessment means...and how that understanding can help them communicate and collaborate.

Topics: Training & Development
6 min read

Employee Retention Strategies that Leverage Training

By Kathy Irish on Feb 11, 2021 2:00:00 PM

At any company, people will come and go. It’s a fact of life that people retire and move. Some people are passively recruited by another company, or they just decide to take their career in a new direction. You can expect a certain level of natural attrition but there are some simple employee retention strategies to counteract the preventable reasons people leave. That starts with training.

Topics: Human Resources
4 min read

The Importance of Safety Training: It Saves Lives

By Chris Scherting on Feb 4, 2021 2:00:00 PM

Imagine one day a family member goes to work but never comes home. The shock and grief. Lives changed forever. The importance of safety training is that it saves lives. It’s the right thing to do.

Topics: Compliance
5 min read

How to be a More Effective Interviewer

By Chris Scherting on Jan 27, 2021 11:27:02 AM

Hiring the right person for an open position is critical to the success of your team. Hiring the wrong person can crush employee morale and productivity. This puts a lot of pressure on the interviewing process. Whether you are the hiring manager or someone on the decision team, you need to be prepared. How can you be a more effective interviewer? Follow these tips to improve your interview skills so you can find the next star on your team.

Topics: Human Resources
7 min read

Why Outsource Employee Training?

By Ryan Eudy on Jan 21, 2021 2:00:00 PM

We all know the importance of effective and engaging employee training, and not just for compliance topics, but also for the personal and professional growth of employees. It’s so important, in fact, that many companies resist the idea to outsource employee training. Internal training teams are protective over the content and want to do it all.

Topics: Training & Development
5 min read

How to Reduce Time Consumption in Employee Training

By Chris Scherting on Jan 14, 2021 2:03:55 PM

Have you ever heard complaints from your employees about how much time is spent on training? They may express the fact that, while training is helpful, they can't afford to spend so much away from their daily responsibilities, especially if the training requires travel. So, how do you reduce time consumption in employee training without compromising effectiveness?

Topics: Training & Development
6 min read

What Should Be Included in a Compliance Training Program?

By Ryan Eudy on Jan 7, 2021 2:00:00 PM

Most businesses are familiar with the concept of a compliance training program. Compliance training is training that is mandated by law, or required as part of a regulation or policy. For that reason, many businesses think of compliance training programs as a schedule for those required training sessions, “checking the box” as employees complete them.

Topics: Compliance
9 min read

How to Buy eLearning Content for Your LMS (And Not Regret It Later)

By Kathy Irish on Jan 5, 2021 3:17:27 PM

Buying eLearning content is easy, but shopping for content can be a nightmare. There are so many options and factors you need to consider to ensure you’re getting the right content for your LMS and your organization. And, by the way, if you do not yet have an LMS, you should know that when you buy our content, you get Thinkzoom, our LMS, for free!

Topics: Training & Development
4 min read

How To Adjust To Being Promoted In Your Department

By Chris Scherting on Dec 29, 2020 3:45:00 PM

Congratulations! You’ve worked hard at your job and now you’ve been rewarded with a promotion. After your initial excitement wears off, you’re hit with a wave of nerves and stress. How do you alleviate the promotion anxiety? How do you adjust to being promoted in your department and going from coworker to boss?

Topics: Human Resources
4 min read

Sales Manager-In-Training: Are You Made For The Next Step?

By Ken Diekemper on Dec 21, 2020 11:15:00 AM

So, you are thinking about your future in sales and possibly becoming a sales manager. You have years of selling experience and multiple top performer trophies and you think you are ready for the next step in your career. Before you embark on your journey as a sales manager-in-training, let’s think about what this really means.

Topics: Sales
3 min read

Employee Training: Fast, Good, or Cheap?

By Ken Diekemper on Dec 17, 2020 2:00:00 PM

I once saw a sign hung in a dry cleaner that read: “We can do it fast. We can do it well. We can do it cheap. Pick any two, but you can never get all three.“

Topics: Other
4 min read

Trick Out Your Tech and Your Training for National Technology Day

By Kathy Irish on Dec 15, 2020 3:54:53 PM

If 2020 taught us anything it’s that technology has fundamentally changed our daily lives. When a deadly pandemic swept the globe, companies were able to pivot from in-person to remote work. Many companies even saw an increase in productivity from their newly remote workforce. Celebrate National Technology Day with a focus on some new training topics to keep this momentum going.

Topics: Other
7 min read

Training's Role in Employee Retention Management

By Ryan Eudy on Dec 10, 2020 2:00:00 PM

Employee retention management is more than just attracting and retaining key talent through things like salary and benefits. It is being strategic and intentional about the activities that make employees loyal and that enhance team performance.

Topics: Training & Development
5 min read

Celebrating National Thank You Note Day Throughout the Year

By Chris Scherting on Dec 3, 2020 2:00:00 PM

National Thank You Note Day is officially celebrated on December 26th, but don’t you think expressing written gratitude is a good habit anytime? I think the spirit of this day is focused on a handwritten note, but I would argue that a thank you email can be effective, especially in the workplace.

Topics: Other
6 min read

Top Professional Development Skills for a Modern Workforce

By Kathy Irish on Nov 24, 2020 2:00:00 PM

These days, terms like “modern workforce” and “professional development skills” mean something different than they did even a year ago. While modern professionals have always needed to manage their time, communicate their ideas, and manage their stress, these skills have taken on a whole new slant—and priority!—with the pandemic.

Topics: Soft Skills
5 min read

Black Friday in a Global Pandemic

By Kathy Irish on Nov 20, 2020 8:02:16 AM

Because they are the public face for your company, you know your frontline employees are essential to your business and your brand. You’ve invested in training that shows them how to greet customers with a smile, offer help, and create an atmosphere that inspires positive Yelp reviews. You’ve even taught them the basics of customer conflict resolution when it comes to things like return and exchange policies. Black Friday during a global pandemic is a whole new story.

Topics: Training & Development
5 min read

Learning Culture or Cancel Culture: You Decide

By Kathy Irish on Nov 17, 2020 2:00:00 PM

When an employee acts in a way that goes against your company’s values, the results can be costly. With the prevalence of mobile phone viral videos, and access to social media, companies around the world have found themselves the victims of being “cancelled”. A learning culture, as well as the type of employee training you offer, can create a corporate environment that may inoculate your company against the behaviors that would result in an organization being examined under the microscope of cancel culture.

Topics: Learning Cultures
7 min read

Resources for Parents Teaching at Home... from Your Employer?

By Kathy Irish on Nov 12, 2020 2:00:00 PM

Nothing is stressing out parents more right now than the uncertainty around school reopenings. While many schools are now meeting in-person (with precautions), the vast majority are still doing either virtual learning or some sort of hybrid model. While a few parents relish this time with their families, the majority of parents teaching their kids feel unprepared and underserved.

Topics: Other
3 min read

How to Practice Mindful Communication at Work

By Chris Scherting on Nov 5, 2020 2:00:00 PM

Mindfulness is a popular practice in yoga and meditation but it also applies in the workplace, specifically with mindful communication. Think about being more present and multitasking less. Be more thoughtful about the tone you use. Develop empathy for your coworkers, customers, and suppliers. 

Topics: Soft Skills
5 min read

Tips to Improve Work Performance When You Inherit an Underperforming Employee

By Chris Scherting on Oct 29, 2020 2:00:00 PM

Many supervisors and managers will find themselves in a situation where they inherit underperforming employees. Hopefully, these tips to improve work performance will give you a plan with the intention of a positive outcome for your new team.

Topics: Training & Development
3 min read

The Secret to Managing Enterprise Accounts

By Ken Diekemper on Oct 22, 2020 2:00:00 PM

Today, selling to enterprise accounts requires more than charisma and a handful of closing techniques. Customers are coming armed with more information, they may be more open to receiving presentations from your competitors, and they are constantly on guard against “being sold to.” This represents a shift in the buyer/seller relationship. The winners coming out on top in this new selling landscape are the ones that cultivate enterprise accounts.

Topics: Sales
7 min read

Microlearning: Examples and Benefits

By Ryan Eudy on Oct 15, 2020 2:00:00 PM

“Microlearning” has become something of a hot industry topic in the past few years. That’s not because it’s new—in fact, we’ve been creating microlearning content since 2004. What’s happening is that people are realizing the benefits of microlearning as more and more companies are incorporating it into their training programs.

Topics: Training & Development
5 min read

Lockout Tagout Training Saves Lives

By Ryan Eudy on Oct 8, 2020 2:00:00 PM

An employee works to clear a jam on a conveyor belt, only to have their hand crushed when the conveyor belt suddenly lurches back to life. A maintenance person working on a pipe gets a blast of steam when a nearby valve automatically vents. An electrician working on faulty wiring gets a nasty shock. These are the kinds of dangerous situations that can be avoided with appropriate lockout tagout training and procedures.

Topics: Compliance
4 min read

Rethinking the Employee Lifecycle

By Chris Scherting on Oct 5, 2020 5:07:42 PM

It’s interesting when I see marketing strategies translating into the HR and training spaces.

Topics: Training & Development
4 min read

Why Performance Reviews Call for Formal Feedback

By Kathy Irish on Oct 1, 2020 1:00:00 PM

Performance reviews are still the most common and widely recognized way for supervisors and managers to develop their direct reports and to provide formal feedback. Providing training to your employees will help your managers give more productive performance reviews and help your employees be better prepared themselves.

Topics: Human Resources
4 min read

Five Elements of Transformative Compliance Training

By Ryan Eudy on Sep 24, 2020 2:00:00 PM

Most HR professionals see compliance training as something the organization has to do, under penalty of law. But what if it could actually bring value to your company, when done well? What if it could revolutionize your company culture and make your workplace safer, more productive, and ethical?

Topics: Compliance
2 min read

Size of an Off-the-Shelf Content Library: Reading In Between the Lines

By Ryan Eudy on Sep 17, 2020 2:00:00 PM

Have you ever sat through a presentation for corporate training content where they talk about their library of off-the-shelf content? If so, how long did it take before the presenter gave you a statistic about how large that library was?

Topics: Training & Development
7 min read

Qualified by ej4: Job Hunting Tips to Help You Get Hired Quickly

By Chris Scherting on Sep 14, 2020 9:17:08 AM

Hunting for a job has to be everyone’s least favorite task. Maybe you just graduated and you’re looking for your first real job. Maybe you’ve been fired, laid off, or furloughed, you’re in a toxic environment, or a dead-end position. All of these situations are stressful and you just hope to find the right job and get hired quickly.

Topics: Training & Development
3 min read

What Does the Science Say About Microlearning?

By Ryan Eudy on Sep 10, 2020 2:00:00 PM

“What, exactly, is microlearning? Does it work? Is this just the next popular trend, or is it supported by science?” These are some of the questions we hear from prospects about microlearning, but what many people don’t know is that microlearning has been around for a very long time—and precisely because it works so well.

Topics: Training & Development
5 min read

When Workplace Learning Moves to the Kitchen Table

By Kathy Irish on Sep 3, 2020 2:00:00 PM

If you have a family, a lot of learning already has moved to the kitchen table. This past spring, students and teachers alike adapted to using Zoom, storing assignments in the cloud, and working where they could. What happens when it is workplace learning that has to move to the kitchen table, too?

Topics: Training & Development
7 min read

Training Challenges in the Workplace, 2020 Edition

By Ryan Eudy on Aug 27, 2020 2:00:00 PM

I think it’s safe to say that every organization has had to make some adjustments and deal with a fair amount of uncertainty here in 2020. Personally, I can’t even count the number of emails and articles I’ve read that talk about “the new normal.” Sometimes change—and the challenges that come with it—lead the way to new opportunities. That’s what I see when I look at today’s training challenges in the workplace.

Topics: Training & Development
7 min read

Mental Wellness Tips for Your Employees

By Kathy Irish on Aug 20, 2020 2:00:00 PM

The COVID-19 pandemic has meant a change in routine for everyone, and change has a way of bringing some anxiety and stress with it. That has had some pretty big implications for our mental health. Companies should consider offering mental wellness tips to employees.

How do you maintain your sanity and stay productive? How do you keep your cool when the news is bombarding you with all that’s wrong in the world? More to the point, how can you help your employees and coworkers do the same? How can the people in your organization find ways not just to survive, but to thrive?

Topics: Training & Development
6 min read

Presentation Skills Training: Start With the Right Questions

By Kathy Irish on Aug 13, 2020 2:00:00 PM

Many employees will eventually be in a position where they need to present information to a group of people. Whether it's a casual presentation in a small update meeting or a more formal presentation on a stage or in front of a large group of people, presentation skills training will be helpful. 

According to The Chapman University Survey on American Fears, public speaking is consistently ranked as one of the most common personal fears for Americans. This illustrates the need for more organizations to provide training for the employees on presentation skills.

Topics: Soft Skills
7 min read

Confidence Training for Managers: How to Build Confidence in Teams

By Kathy Irish on Aug 6, 2020 2:00:00 PM

Confidence is a funny thing: Not only is it highly personal and hard to measure, it fluctuates throughout time depending on the situation. Those are two big reasons why managers should spend time on confidence training for their employees. 

Topics: Soft Skills
6 min read

How to Deal with Rude and Upset Customers

By Chris Scherting on Jul 30, 2020 2:00:00 PM

Everyone who works in customer service or in a customer-facing job needs training for dealing with rude and upset customers. It’s even more important in today’s world of cell phone videos, social media, and the divisive state of our country. It seems like people are emboldened to spew anger and bully workers despite being filmed by a stranger on their cell phone. The pandemic has now put workers on the front-line of the great mask debate.

Topics: Soft Skills
6 min read

Tips for Cultivating Gratitude in the Workplace

By Kathy Irish on Jul 23, 2020 2:00:00 PM

“Thank you.” Isn’t that nice to hear? Would you like to work for a company that makes cultivating gratitude in the workplace a priority? Yes, me too. Treating your employees with gratitude can pay off with stronger engagement. It is also a topic that will help companies stand out from the competition when trying to attract and retain the top talent. 

Topics: Other
6 min read

The Future of Training and Development is in Reshaping Mindsets

By Ryan Eudy on Jul 16, 2020 2:00:00 PM

What does the future hold for training and development? What are the trends, and how should you prepare? Those are great questions, and if you’re asking them, that means you are being proactive about preparing your organization for the future.

Topics: Training & Development
4 min read

The Real Cost of Not Training Your Employees

By Ryan Eudy on Jul 9, 2020 2:00:00 PM

Most organizations see their corporate training as a cost center, rather than a profit center. That makes sense if you look at a company’s typical offerings—their goods and services—but profit can also be made if a particular investment saves the organization money in the long run.

Topics: Training & Development
6 min read

First Aid Training Courses Contribute to a Healthier, Safer Workplace

By Kathy Irish on Jul 2, 2020 10:00:00 AM

Have you ever taken a first aid training course? I’ve had friends and colleagues learn first aid in health classes in school, or through their kids’ scouting programs, or during a course of instruction to get certified for something else (child care, scuba diving instructor...you name it). Rarely do I hear about people receiving quality first aid training in the workplace.

Topics: Human Resources
4 min read

Tips For Never Missing Deadlines

By Kathy Irish on Jun 25, 2020 2:00:00 PM

If you are responsible for managing projects, you understand the importance of timelines and deadlines. The work can be much more enjoyable and much less stressful if you follow these tips for never missing deadlines. There are many productivity apps, tools, and programs you can use but ultimately it comes down to your own actions as the project manager.

Topics: Soft Skills
4 min read

How to Train Shift Workers: 3 Ideas

By Kathy Irish on Jun 18, 2020 2:05:00 PM

Many of us know the importance of corporate training but struggle to get our employees to make the time to complete training. If you need to train shift workers, your managers have the additional challenge of setting aside non-production time during the shift to let employees take the training. A challenge that is, fortunately, completely solvable with a little technology, and a little science.

Topics: Training & Development
5 min read

How to Make the Most of Your Summer Internship

By Chris Scherting on Jun 11, 2020 3:21:02 PM

A summer internship can really help bolster your resume while you are still in school. Internship’s can help you get exposed to jobs in your field and gain valuable experience. Not all students take full advantage of these opportunities so I wanted to share a few tips to help you get the most out of your internship.


Topics: Human Resources
7 min read

5 Tips to Improve New Hire Training

By Kathy Irish on Jun 5, 2020 10:07:58 AM

New hire training is a part of every organization’s onboarding and orientation procedures. It should be designed to cover the administrative details of joining the company but it should also give the new hire clear direction on how they can be successful in their job. No matter how in-depth the training is, there is always room to make that training better. Some aspects are centralized in HR, others are decentralized and handled by each department.

Topics: Human Resources
3 min read

How to Get into Sales

By Ken Diekemper on May 28, 2020 2:00:00 PM

Many people are selling right now and they don’t even realize it. You see, I believe that anyone can sell. You just need the right attitude and the right training to get into sales.

Topics: Sales
4 min read

FCPA Requirements: Building an Anti-Corruption Compliance Program

By Ryan Eudy on May 21, 2020 2:00:00 PM

When my team talks to HR professionals about the topic of compliance, there are some usual suspects that come up: Anti-harassment, workplace safety, substance abuse, diversity. Rarely do the topics of bribery, anti-corruption, or FCPA requirements get mentioned as part of a compliance program—but this is becoming a topic that every business with foreign dealings will need to know about.

Topics: Compliance
4 min read

Communication Skills Training in a World of Emojis, YOLO, and Ghosting

By Chris Scherting on May 14, 2020 2:00:00 PM

How is communication skills training different today? Modern communication appears to lack eye contact, grammar, and the use of your vocal cords! Look around. Everyone is looking down at their phone and not at each other. Even at the dinner table in a restaurant. Texting looks more like modern hieroglyphics with mysterious abbreviations and cartoon faces, hands, and produce emojis. No grammar and no spelling required. Kids don’t answer the phone, they text you back. And now adults are doing the same!

Topics: Soft Skills
4 min read

Training’s Role Returning to Work After Quarantine

By Ryan Eudy on May 12, 2020 2:30:00 PM

Communities across the country are attempting to re-open and sending employees back to work. Our experience is unprecedented. As business leaders, we are in uncharted territories. We’ve never been through this before. There is no handbook or best practice for returning to work after quarantine during a global pandemic crisis. We are all figuring it out as we go.

Topics: Training & Development
10 min read

How to Get an Entry-Level Job with No Experience

By Chris Scherting on May 7, 2020 2:00:00 PM

I know it is so frustrating, we’ve all been there. No one really teaches you how to land that first entry-level job. You can’t get a job without experience and you can’t get experience without that first job.

Topics: Soft Skills
7 min read

Why COVID-19 Contact Tracer Training Needs to Include Video

By Ryan Eudy on Apr 23, 2020 3:20:09 PM

The latest news coming out of the COVID-19 pandemic is the urgent need to hire and train over one hundred thousand contact tracers to trace and monitor contacts of infected people and notify them of their exposure. Along with continued quarantine, increased testing, and improved public communications, the contact tracing efforts are a critical component in the efforts to control the pandemic.

Topics: Training & Development
4 min read

How to Make Your Resume Stand Out

By Kathy Irish on Apr 16, 2020 2:00:00 PM

Imagine your resume is sitting in a pile of 200 other resumes for the same position. How can you make your resume stand out? I am not talking about printing your resume on pink scented paper like Elle Woods in Legally Blonde! I will give you practical tips to help your resume and application stand out to hiring managers like myself. 

Topics: Other
6 min read

How to Survive a Furlough

By Kathy Irish on Apr 9, 2020 2:00:00 PM

It’s a sad state of the world we live in but furloughs are becoming a common business practice when companies are navigating tough times. We’ve seen furloughed government employees during government shutdowns. Now during the COVID-19 pandemic, we are seeing thousands of furloughed non-governmental workers. 

Topics: Other
6 min read

Job Search and Career Planning Tips

By Chris Scherting on Apr 2, 2020 2:00:00 PM

Whether you are searching for your first job or planning a midlife career change, it can be a stressful time. If the job search was forced on you via a furlough or layoff, it’s even more trying and difficult. No one really teaches you how to look for a job. 

Topics: Soft Skills
3 min read

Your Authoring Tool Isn’t Just For eLearning Anymore

By Ryan Eudy on Mar 26, 2020 3:06:10 PM

As people around the world work from home in quarantine, think about new uses for your eLearning authoring tool to fill your communication needs with video. E-mail is a dependable channel but it can lack the human touch that video can deliver. Webinars and video chat calls are useful alternatives but not everyone has access to those tools.

Topics: Training & Development
4 min read

How to Help Indecisive Employees

By Chris Scherting on Mar 23, 2020 2:19:00 PM

Working with indecisive employees can be wildly frustrating. It also greatly inhibits progress, productivity, and the sanity of your employees. Employees can spend a lot of time wavering, hesitating, and avoiding decisions. A combination of training, mentoring, and empowerment can help indecisive employees at any level.

Topics: Soft Skills
3 min read

Concern for Employee Health at Home

By Kathy Irish on Mar 19, 2020 2:00:00 PM

During an extended period of working from home, I get concerned about employee health and safety at home. This is especially important during the coronavirus pandemic quarantine with the added fear and anxiety we are all feeling. 

Topics: Training & Development
3 min read

How to Use Online Training During a Home Quarantine

By Kathy Irish on Mar 12, 2020 12:48:22 PM

Companies are temporarily closing brick and mortar offices and having employees work from home in efforts to slow the transmission of COVID-19. This raises new issues around productivity, communications, and processes. The benefits of online training are highlighted with a new twist during these self-imposed home quarantines. Training doesn’t have to come to a halt with employees being dispersed.

Topics: Training & Development
4 min read

Pandemic Planning and Training for Employees

By Ryan Eudy on Mar 3, 2020 12:55:09 PM

A pandemic is most likely one of the disruptive scenarios your crisis management team has considered in their planning process and hopefully training employees for this situation has been included.

Topics: Training & Development
5 min read

Coronavirus Precautions for Employees

By Ryan Eudy on Mar 1, 2020 7:30:00 PM

Information about the coronavirus changes daily. Yahoo now has an entire tab dedicated to the topic in their navigation. Fears of the spread of the virus shut down the Louvre Museum. Communicating coronavirus precautions to your employees will help manage their fears so they can take preventive actions to be safe and give them peace of mind.  

Topics: Human Resources
7 min read

Tips to Improve the RFP Process for Employee Training Partners

By Ken Diekemper on Feb 27, 2020 2:00:00 PM

We frequently receive invitations to participate in the RFP process for employee training partners and eLearning services. It’s good to provide some structure around the search process so you can compare potential vendors. But many times we wish we had been involved earlier in the process to help the potential client ask the right questions so they find the best solution for their needs. After all, our goal is to provide solutions, not necessarily to sell our services.

Topics: Training & Development
6 min read

What Makes a Good Incentive Plan?

By Ryan Eudy on Feb 20, 2020 1:30:00 PM

Employees are paid a salary and benefits for doing their job. Incentives are designed for incremental effort and stretch goals. So, what makes a good incentive plan? I will give you six tips that will tap into employee motivation to help create an effective incentive program.

Topics: Human Resources
6 min read

How to Compare Employee Training Pricing

By Ken Diekemper on Feb 13, 2020 2:00:00 PM

We frequently get requests from prospects inquiring about the pricing of our employee training videos, as if we are selling widgets. When we explain that we are not like other training companies and we customize our pricing based on your needs, they push back and many say their boss just wants the cheapest option.

Topics: Training & Development
6 min read

Marijuana in the Workplace: How to Craft an HR Policy That's Right for Your Company

By Kathy Irish on Feb 6, 2020 2:00:00 PM

More than half of American adults have tried marijuana at least once in their lives, and close to 35 million consider themselves "regular users." Those are the findings of a Yahoo! News/Marist poll conducted just over two years ago, and it shows that marijuana use was, and is, pervasive in our culture now. Yet many organizations still routinely do drug screenings that include tests for marijuana, both for new hires and randomly for current employees. Leadership seems to be worried about marijuana in the workplace and employees coming to work high, an attitude reinforced by concerned coworkers and echoed by the general public.

Topics: Human Resources
7 min read

The Importance of Employee Financial Wellness Programs

By Ryan Eudy on Jan 30, 2020 2:00:00 PM

Employee financial wellness, like physical wellness, is a topic that companies are finally beginning to address. Just as employees are more productive and happy when they are physically well, they will be less stressed when they are financially well, too.

Topics: Soft Skills
6 min read

Empower Your Employees with Crisis Management Training

By Chris Scherting on Jan 23, 2020 2:00:00 PM

Crisis management training should not be limited to crisis planning, disaster readiness, or risk management teams. A crisis can hit any employee at any time and there are situations everyone should think about and plan for. Empower your employees with a variety of crisis management training videos so they will be prepared to handle the situation.

Topics: Soft Skills
5 min read

How to Motivate Employees to Make Time for Training

By Kathy Irish on Jan 16, 2020 2:00:00 PM

The #1 reason employees say they are not engaging in workplace learning is because they don't have the time. It is a common finding in many of our industry trend reports. It’s hard knowing how to motivate employees to make time for training. There have been many times when our company has met with a potential client, and they’ve wondered: “But how do we get our people to engage with this awesome new training tool (/software/process/LMS/etc.)?”

Topics: Training & Development
5 min read

Use a SMART Goal Setting Worksheet to Plan Your Year

By Kathy Irish on Jan 9, 2020 2:00:00 PM

Everyone starts the new year off with resolutions and goals but you can start any day of the year with this goal setting worksheet. Any motivational speaker will tell you that you have a much better chance of achieving your goals if you simply write them down.

Topics: Soft Skills
6 min read

How is Compliance Training Different from Other Training?

By Ryan Eudy on Jan 2, 2020 2:00:00 PM

Compliance training is a fact of life in most U.S. businesses today. Beyond the mere fact that it is mandated by law, compliance training is the single most important tool for maintaining a safe, productive workplace.

Topics: Compliance
5 min read

Why You Should Add Video to Your Leadership Training Program

By Kathy Irish on Dec 26, 2019 2:00:00 PM

When someone says the words “leadership training program,” big seminars like Dale Carnegie Leadership Training or those put on by the American Management Association pop into mind. Those can be great experiences for some; but they are a small, small slice of what’s possible with leadership training.

Topics: Leadership
5 min read

How to Succeed with Relationship Selling

By Ken Diekemper on Dec 19, 2019 2:00:00 PM

We gray-haired sales folk like to say, “People buy from people they like.” This is the basis of relationship selling. Rather than determining whether the features or pricing is right for the client, a focus is made on the connection between the seller and the buyer. If the buyer determines that they like the seller, they are more likely to trust the seller. If the buyer trusts the seller to provide him with the best solution, he will buy. Since the keyword here is “Trust”, we might be more accurate to say, “People buy from people they trust.” Like=Trust.

Topics: Sales
7 min read

Customer Service Training for the Modern Team

By Kathy Irish on Dec 12, 2019 2:00:00 PM

If you have customers, you have people whose job is customer care. We know it’s more costly to gain a new customer than it is to retain a current one. Customer care, customer relations, or customer service are synonyms for the teams responsible for protecting this part of the business. For many companies, that has traditionally meant trained professionals in a call center or at a customer service desk in a brick and mortar location.

Topics: Soft Skills
5 min read

Anti-Harassment Training for Employees Doesn't Have to Be Cringeworthy

By Kathy Irish on Dec 5, 2019 2:00:00 PM

When I tell people I work for a company that makes employee training videos, their typical reaction is a loud groan with eye-rolls and a story about a horrible video on sexual harassment they are “forced” to watch every year. It’s true, they think I am the one to blame! Stories include details about the 1980’s video quality, and awkward role-plays portrayed by amateur actors. Other stories mention the embarrassing and uncomfortable role-plays they were required to act out with their coworkers! I quickly reassure them that sexual harassment training for employees does not have to be painful or cringeworthy to be effective.  

Topics: Compliance
5 min read

Tips for Managing Projects During the Holidays

By Kathy Irish on Nov 27, 2019 1:00:00 PM

The holidays are coming up, and that often means a lot of employees and customers taking vacation days to spend time with families, bake holiday cookies, and scramble to finish holiday shopping. With all the holidays that fall between November and January, there are a lot of days with everyone out-of-office. Throw in some snow and ice storms, and you may have days when everyone works remotely instead of trekking into the office. That makes it hard to keep your projects moving and hit deadlines.

Topics: Soft Skills
5 min read

Tips for a Stress-free Corporate Video Production

By Kathy Irish on Nov 21, 2019 2:00:00 PM

Whether you’re creating your first or fiftieth video, I think you will find these tips helpful. It’s important to know upfront if you need to include a banana. (Banana? Yes, a banana. You'll get it if you keep reading!) And whether you hire a company like ej4 or create internally, we want you to have a successful corporate video production process. We have found that the more thinking and planning you do upfront, the smoother the production process.

Topics: Training & Development
5 min read

Benefits of LGBTQ Inclusion in Diversity Training

By Ryan Eudy on Nov 14, 2019 2:00:00 PM

You might think diversity training is a one size fits all approach to get everyone working together. If diversity training covers gender, age, and ethnicity, isn’t that enough? Why do we need special courses on LGBTQ topics?  

Topics: Human Resources
6 min read

How to Fight the Ebbinghaus Forgetting Curve

By Kathy Irish on Nov 7, 2019 2:00:00 PM

Have you ever binged a new show on Netflix but when you discuss it with your coworkers, you don’t remember some of the plot points? Or gone to a party where you met a group of people and could not remember their names an hour later? (Who was the tall guy by the chips that looked like Fred from Scooby Doo?)

Topics: Training & Development
5 min read

DevLearn 2019 Recap: The Future of eLearning

By Chris Scherting on Oct 31, 2019 2:00:00 PM

I traveled to DevLearn with an extra amount of excitement about the keynotes. First, because of the modern, forward-thinking topics and how they will affect the future of eLearning. Second, because of the all-female line-up. I should note that while Sophia the robot, in her words, is biologically neither male nor female, socially she identifies with she and her. Like Janet from “The Good Place.”

Topics: Other
3 min read

Why Choose ej4?

By Chris Scherting on Oct 24, 2019 2:00:00 PM

If you are doing your due diligence and researching different eLearning training providers, we are happy you have found ej4. We genuinely want to make sure you find the right partner to solve your pain points and change behaviors with the right training. Things like high employee turnover, increased safety or harassment incidents, or the lack of soft skills with new hires.

Topics: Other
5 min read

Embracing Workplace Diversity

By Ryan Eudy on Oct 17, 2019 2:00:00 PM

Of all the challenges an HR department runs into, diversity tops the list as one of the most discussed and most well-researched…and one of the most misunderstood and anxiety-provoking.

Topics: Human Resources
6 min read

Custom In-House vs. Off-the-Shelf eLearning Content

By Kathy Irish on Oct 10, 2019 2:00:00 PM

Many organizations create their own training content in-house, rather than using off-the-shelf eLearning content. Our sales team hears from prospects all the time that “We create everything in-house.” We have to wonder: How do they manage that?

Topics: Training & Development
6 min read

12 Phone Etiquette Tips for Sales Calls

By Ken Diekemper on Oct 3, 2019 1:30:00 PM

When you say the word "etiquette" I worry about which fork to use, keeping my elbows off the table, and drinking with my pinky up. In the world of sales calls, etiquette has a different spin.

Let’s face facts, no one wants to talk to salespeople on the phone. No one. That’s the first obstacle. The salesperson on the phone has a flash of an instant to overcome that obstacle and make a positive impact on a stranger that is yearning to hang up. Adding any additional obstacles to this scenario only diminishes the salesperson’s chance for success. Presenting yourself with the most polished phone etiquette on sales calls will only help.

Topics: Sales
5 min read

How to Compare Corporate Training Videos

By Kathy Irish on Sep 26, 2019 2:00:00 PM

Are you looking for a library of corporate training videos to complement the training you create in-house? Not all videos are created equal. And not all vendors offer the same services and support. How do you compare?

Topics: Training & Development
6 min read

How to Conduct Employee Training Assessments

By Kathy Irish on Sep 19, 2019 2:00:00 PM

Before you even start thinking of how to setup your employee training program, you’ll need to think about how to conduct employee training assessments. Not only will it indicate that you need a training program, but it will influence how you set it up.

Topics: Training & Development
5 min read

6 Common Myths About eLearning Services

By Ryan Eudy on Sep 12, 2019 2:00:00 PM

Are your preconceived ideas about eLearning services getting in the way of actually helping your employees?

Topics: Training & Development
4 min read

4 Tips for Improving Ethics Training in the Workplace

By Ryan Eudy on Sep 5, 2019 1:50:00 PM

The study of ethics is a field that existed long before the first corporation, assembly line, or training class. “Ethics” as a concept dates back to ancient philosophers like Socrates and Plato, but –– as any business leader can tell you –– ethics is a very modern concern for businesses. Instead of classic ethical conundrums (like if a starving man should steal a loaf of bread to feed his family), contemporary employees deal with ethical situations that arise around the workplace every day.

Topics: Training & Development
6 min read

How to Promote Training Courses to Employees

By Kathy Irish on Aug 29, 2019 2:01:00 PM

Maybe your internal team has spent months getting certified, creating materials for leader-led courses, buying new software or licenses, booking venues, and scheduling the events. Or maybe you have a decision-making committee that has been evaluating external vendors, participating in trials, watching demos, testing technology, comparing videos, and finally choosing a partner. That’s a lot of time, money, blood, sweat, and tears you’ve put into this new training initiative, and it’s an exciting time for the company when the new training launches. 

Topics: Training & Development
4 min read

The Ups and Downs of the Sales Roller Coaster

By Ken Diekemper on Aug 22, 2019 2:00:00 PM

For the most part, I like roller coasters. Everything from the tension-building climb at the very beginning of the ride, to the feeling of weightlessness as you hit the top of a hill, or the heavy feeling as you hit the bottom of that same hill, to the relief of surviving the ride at the very end. It’s all very thrilling.

Topics: Sales
4 min read

Office Etiquette Training Can Be Fun

By Chris Scherting on Aug 15, 2019 1:52:00 PM

Office etiquette training covers many concepts that should be common sense. It’s not always that simple. When we encounter situations that are awkward or uncomfortable, we freeze and don’t know how to handle them. Or we look away, cringe, or choose to gossip and joke about the occurrence.

Topics: Training & Development
8 min read

A Guide to Creating an Employee Training and Development Program

By Kathy Irish on Aug 8, 2019 2:04:00 PM

Creating an employee training and development program from scratch is a challenge. Do it right, and you’ll give your organization a foundation for success for years to come. Do it haphazardly, and you’ll find yourself working and reworking the program, eating up valuable time.

Topics: Training & Development
4 min read

7 Ways to Revitalize Your Employee Training Program

By Kathy Irish on Aug 1, 2019 2:08:46 PM

There’s nothing like a fresh coat of paint to make a room “pop.” A new vibrant color can make a space feel alive, turn a dreary office into a center for creativity, transform a house into a home. In the same way, businesses should consider new ideas to revitalize their employee training programs from time to time in order to inspire the best performances from their team.

Topics: Training & Development
7 min read

How Off-the-Shelf Training Content Can Support Your Employee Onboarding

By Kathy Irish on Jul 25, 2019 2:00:00 PM

When onboarding new employees, there is a lot of “showing them the ropes.” They need to learn about your organization’s particular culture, values, and ways of doing things. If you think this means that all your onboarding requires custom content, however, and that you can’t use off-the-shelf content...you’ll drive yourself and your team crazy with a never-ending list.

Topics: Training & Development
3 min read

What Kind of Learning Culture Does Your Company Have?

By Ryan Eudy on Jul 18, 2019 2:01:11 PM

How would your organization change its training procedures and technology spend if it was discovered that there was a poor fit between those things and your company learning culture?

Topics: Learning Cultures
5 min read

Top 10 Reasons You Need to Revamp Your Employee Training Program

By Kathy Irish on Jul 11, 2019 2:25:49 PM

When things change and evolve in your company, you'll notice the little details telling you that your training program is in need of updates as well. Revamp as a verb means "give new and improved form, structure, or appearance to." So, it doesn't necessarily mean a total gut rehab. 

Topics: Training & Development
3 min read

Why Your Company Should Spend More Time on Compliance Training

By Ryan Eudy on Jul 3, 2019 9:38:00 AM

For business owners who live by the eternal adage, “time is money,” the idea of dedicating more hours to compliance training can be a tough sell. Managers and professionals already have jam-packed schedules, and taking time out of your day to complete compliance training can feel like a chore –– if it’s not handled correctly.

Topics: Compliance
4 min read

TICE 2019 - Creativity, Culture, and Challenges Trainers Face

By Emily Koehler on Jun 27, 2019 2:00:00 PM

At the TICE 2019 Conference in Raleigh last week, people were sharing ideas, information, and experiences everywhere you looked. Trainers were bonding over their shared struggles to find ways to engage and excite their learners. L&D professionals were sharing the ways that they had successful learning in their organization. Along with addressing the challenges of the modern trainer, an overarching theme of the conference was fostering a culture of creativity.

Topics: Training & Development
4 min read

Safety Training Tips for Home and Work

By Kathy Irish on Jun 20, 2019 4:39:48 PM

One of the things I love about what I do is knowing that the training ej4 provides not only helps our clients be more successful, but it also helps employees in their personal lives. In the case of safety awareness month, much of our safety training could be shared with family members to help keep them safe as well.

Topics: Compliance
3 min read

4 Quick Tips to Uncover Your Customer's Needs

By Ken Diekemper on Jun 13, 2019 2:15:00 PM

Sales opportunities don't just spring up out of thin air. You have to uncover them during discovery. Sometimes you need to help the client uncover them. Either way, if you aren't prepared to ask the right questions, and if you don’t have the correct focus when asking those questions, they could be precious opportunities lost.

Topics: Sales
7 min read

10 Ways You Can Foster Better Compliance in the Workplace

By Kathy Irish on Jun 6, 2019 2:00:00 PM

Here at ej4, we talk a lot about compliance in the workplace, and it's not always the most fun topic to talk about. Keeping your company compliant means ensuring employees have the right training on a variety of important compliance training topics, including things like safety, harassment policies, HIPAA/privacy, and so on. Compliance, and compliance training, are usually mandated by federal, state, or local laws and regulations. 

Topics: Compliance
5 min read

ATD 2019 Keynote Recap: People Want to be Seen and Heard

By Chris Scherting on May 30, 2019 10:39:45 AM

ATD 2019 in Washington D.C. featured two keynote speakers whose messages overlapped very nicely for the talent development audience. Seth Godin talked about how people want to be seen. Oprah explained how people want to be heard.

Topics: Other
5 min read

Easy Ways to Say Thanks to Employees

By Kathy Irish on May 23, 2019 2:00:00 PM

Some old school cynics may argue that you get paid to do your job. Salary, benefits, etc. 9-5 get your work done. No “thanks” necessary. I believe in showing employees appreciation and saying thank you. From a civility and common courtesy perspective and for motivation to do their best.

Topics: Human Resources
7 min read

How to Stop Workplace Bullying

By Ryan Eudy on May 16, 2019 12:30:00 PM

Most of us have seen or experienced, a workplace bully. One in five Americans have been the target of a workplace bully, and an equal number have witnessed such bullying. Management must lead the way in getting the message across that bullying behavior will not be tolerated by anyone in their place of business. Training employees in workplace civility can be an important tool in building a corporate culture of respect where bullying and harassment aren’t tolerated.

Topics: Human Resources
5 min read

Welcome Aboard: Benefits of Using Video for Employee Onboarding

By Kathy Irish on May 9, 2019 10:39:33 PM

With the labor shortage and skills gap, it is already difficult to hire or promote qualified candidates. You don’t want to blow it with poor onboarding. According to an article from SHRM, new employees who went through a structured onboarding program were 58 percent more likely to be with the organization after three years.

Topics: Training & Development
3 min read

How Sales Reps Can Overcome 'Fear of Change' Objections

By Ken Diekemper on May 8, 2019 2:03:57 PM

Why is your prospect hesitating to change?

They don’t trust you. They have other sellers ahead of you. They struggle with the price. They don’t have time to haggle or move forward. And one of the hardest to nail down, they are heavily resistant to change.

Topics: Sales
6 min read

How Do You Train Critical Observation?

By Ryan Eudy on May 2, 2019 3:29:00 PM

Have you ever known someone who just “knew” what people needed? Or who could easily ask questions to get at the heart of some issue or challenge? Or who could just look at something and predict that there would be a problem? All of these abilities stem from a single valuable skill: Critical observation.

Topics: Soft Skills
5 min read

Quality Training: A Solution for Labor Shortages and Skills Gaps

By Ryan Eudy on Apr 18, 2019 2:00:00 PM

With unemployment rates at a historic low, the U.S. is in the midst of a labor shortage: There are about 7 million job openings in the U.S. right now, with only 6.2-6.3 million people looking for work. This is making the growing skills gap even worse.

Topics: Training & Development
4 min read

Communication is at the Heart of Soft Skills Training

By Kathy Irish on Apr 11, 2019 1:41:30 PM

Look around. Especially in a restaurant or airport. People are eating and traveling together but they are not really together. Everyone is staring at their phone. Perpetually scrolling through Facebook and Instagram, playing Candy Crush or Words With Friends and not being present with their people. Have you ever texted a family member in another room in your house? I know, me too. Last week I texted my son to adjust the thermostat because I was upstairs and I was cold.

Topics: Soft Skills
6 min read

Improve Employee Social Awareness Through Workplace Empathy

By Kathy Irish on Apr 4, 2019 4:02:38 PM

People appreciate when you show care and concern

Empathy is defined as “the ability to understand and share the feelings of another.” It’s a skill that can be and should be trained in the workplace. It’s critical for a leader to be effective, for employees to successfully work together, and for everyone to be more socially aware. If you think about it, more empathy in the world would be good for everyone.

Topics: Soft Skills
7 min read

Leading the Way to a Learning Culture

By Kathy Irish on Mar 28, 2019 2:00:00 PM

Culture happens. I know, it sounds like a bad bumper sticker from the ’90s, but it’s true: Your organization has a culture. To be successful, that culture will need to be one where learning is valued. Growing and sustaining that kind of learning culture starts with leadership.

Topics: Learning Cultures
5 min read

7 Secrets for Setting and Communicating Priorities at Work

By Ryan Eudy on Mar 21, 2019 2:00:00 PM

Setting priorities at work isn’t just about choosing to do one thing over another; it’s about choosing to do important things first so that you can achieve your long-term goals. Once priorities are established, they help us to stay organized and on-task.

Topics: Leadership
5 min read

How to Motivate Employees: Leadership vs. Impedership

By Kathy Irish on Mar 14, 2019 2:00:00 PM

Ever wonder how to motivate employees so they are more engaged with their work, and better at it? Of course - what manager or leader hasn't? Unfortunately, many attempts to get the best out of our employees backfire. Instead of showing leadership, we exemplify the opposite: impedership

Topics: Leadership
3 min read

Lessons in Overcoming Obstacles at Training 2019

By Emily Koehler on Mar 7, 2019 1:59:40 PM

At the Training 2019 Conference & Expo in Orlando last week, one of the main themes was overcoming obstacles. The majority of attendees were trainers, a group of people that knows a thing or two about obstacles. The most common training obstacles I heard about were convincing learners that training is worth their time and convincing decision makers that training is worth their money. 

Topics: Other
3 min read

Evaluating Your Corporate Training Strategy

By Ryan Eudy on Feb 28, 2019 12:49:51 PM

Question: Is your organization proactive when it comes to a corporate learning strategy?

Topics: Training & Development
4 min read

Are You a Training Department of One?

By Kathy Irish on Feb 21, 2019 2:46:33 PM

Or two, three, or four? How can you possibly create 100% of the training you need for all of your employees? Whether you have 30 employees or 300, one person can’t do it all. You can check the box and handle the training to keep your company from being sued. But what about the soft skills gap we keep reading about with the labor shortage?

Topics: Training & Development
3 min read

The Definition of Sales Insanity

By Ken Diekemper on Feb 14, 2019 3:07:46 PM

Albert Einstein is credited with saying, “The definition of insanity is doing the same thing over and over again but expecting different results.”

Topics: Sales
6 min read

So, What is eLearning?

By Ryan Eudy on Feb 7, 2019 12:41:19 PM

Don’t Let Different Meanings Confuse You

As CEO of ej4, I get to talk not only to many industry experts but also to clients and prospects as well. So do my sales and marketing teams. One thing we’ve discovered: People use the term “eLearning” differently.

Topics: Training & Development
6 min read

How Can Workplace Wellness Be Improved?

By Kathy Irish on Jan 24, 2019 12:15:43 PM

Start With Healthy Balance

There’s a lot of research showing that healthier employees are a benefit to organizations. They are more productive, less likely to miss work or be involved in accidents, less likely to file workers’ comp claims, and more likely to stay with the company. Beyond productivity, we look at our employees as human beings, not just numbers or drones. We genuinely care about their well-being and want them to be and stay healthy.

Topics: Human Resources
6 min read

Expanding the Reach of Your Classroom with Video

By Kathy Irish on Jan 17, 2019 3:56:40 PM

Employee turnover is a problem all companies are trying to solve. According to an article in the Huffington Post, the top five reasons employees leave a company are:

  1. They don't feel appreciated
  2. The company isn't innovative
  3. There is a lack of training
  4. They don't like their coworkers
  5. Poor work-life balance
Topics: Training & Development
7 min read

What is Adult Learning Theory and Why Is It Important?

By Kathy Irish on Jan 10, 2019 10:49:52 AM

We often take for granted that people know how to learn. After all, we all had to learn while in school, right? But that can be a dangerous attitude to take when it comes to corporate training initiatives. School curricula are built on theories about how children and teenagers learn (and how much time they can dedicate to learning). Have you ever considered whether adults learn in the same way? (Spoiler: They don’t!)

Topics: Training & Development
5 min read

It’s Not All About “How to Write” Sales Emails—Here’s How to Follow Up

By Ken Diekemper on Jan 3, 2019 2:29:14 PM

If you’re in sales for any amount of time, you’ll notice that there are some typical topics around sales emails that salespeople ask about a lot (or, more likely, turn to Google for):

Topics: Sales
5 min read

7 Characteristics of Winning Team Dynamics

By Ryan Eudy on Dec 26, 2018 1:36:00 PM

Have you ever wondered why some teams get everyone rowing in the same direction, while others just struggle or sink to the bottom?

Topics: Human Resources
4 min read

A View from Inside an Active Shooter Training Video

By Chris Scherting on Dec 13, 2018 11:00:00 AM

I didn’t grow up with active shooter training in school. Tornado drills, yes. Active shooters, no. Unfortunately, this training is now common for students of all ages and employees in all workplaces. It’s a conversation you have with your friends and family when you go to a movie theater or concert. Our new reality is that an active shooter situation can arise anywhere.

Topics: Training & Development
9 min read

Buying an LMS: The Complete Feature Checklist to Make the Right Choice

By Ryan Eudy on Dec 4, 2018 8:30:59 AM

“Which LMS should I use?” is a question we hear a lot at industry gatherings. Whether you are buying an LMS for the first time or merely looking to replace your old clunker of an LMS, you know the importance of doing your homework and finding the right one for your organization.

Topics: Training & Development
4 min read

Fighting for Your HR Budget

By Ken Diekemper on Nov 15, 2018 10:28:12 AM

How to Budget for Training and Development—And Get Others to Help

Creating a budget for training and development is easier said than done. Most CHROs and HR directors focus on how to budget for training and development, but the real obstacle is how can you convince the organization to pay for it?

Topics: Human Resources
5 min read

What is a Learning Consultant?

By Ken Diekemper on Nov 8, 2018 1:38:25 PM

And How Are They the Key to Corporate Learning?

Sometimes I am amazed at (and proud of!) the loyalty our clients show us. We have a 95% client retention rate, and several of our clients have been with us since Day 1—meaning they have been clients for 14 years and running.

Topics: Training & Development
3 min read

Lessons in Creativity from DevLearn 2018

By Chris Scherting on Oct 30, 2018 2:54:09 PM

Whether your job description or title includes words like training, eLearning, instructional design, talent, safety, or performance, we all need to be creative in our jobs, specifically when creating training content. The sessions I attended at DevLearn 2018 were especially inspiring so I thought I would share my observations and lessons learned.

Topics: Other
5 min read

Why You Should Be Open to Coaching and Feedback

By Ken Diekemper on Oct 22, 2018 12:46:36 PM

In my sales role, I have to be in front of people a lot. So when our marketing team asked me to help with a short video for our website, I thought it would be easy. Is there really any difference between making a presentation to two dozen people and two billion? But what I thought would be a simple favor turned into a great (and humbling) learning opportunity.

Topics: Training & Development
3 min read

Our Clients are Part of Our Team

By Ryan Eudy on Oct 1, 2018 3:51:45 PM

Since the beginning, ej4 has always partnered with our clients. We don’t sell training widgets, our solutions vary based on client needs. We are in the business of changing behaviors. Our vision is to ignite employees’ full potential. Our mission is to provide a unique learning experience to employees by delivering the unexpected in modern learning content and technology.

Topics: Other
3 min read

Tips for Creating a Cybersecurity Training Program

By Ryan Eudy on Sep 19, 2018 3:55:40 PM

Cybersecurity training as an extension of your safety training

Topics: Training & Development
8 min read

10 Tips to Improve Learning Engagement

By Ryan Eudy on Sep 6, 2018 9:53:33 AM

When it comes to learning engagement—or lack of learning engagement—I am reminded of the words of Gary Vaynerchuk. “You're always one great piece of content away from having your life changed."

Unfortunately, many employees will be waiting a long time for the one great piece of life-changing content. For example: There’s a TV show, Superstore, that takes place in a fictional big box store (set right here in St. Louis, in fact). In one episode, a well-meaning employee tries to help some customers, but it leads to a racially charged incident. In the very next scene, everyone is dragged into the employee break room to watch a VHS (VHS!) tape from the 1980s, where a woman with big hair and shoulder pads talks down to the viewer about race in the workplace.

Topics: Training & Development
3 min read

Practical Nonverbal Communication Tips

By Chris Scherting on Aug 16, 2018 1:43:05 PM

Candy Cane Neck. That is the name I have given to a future medical condition of our youth. This is not the S-curve version of scoliosis I grew up hearing about in the 70’s and 80’s. This is a new version that will be caused by spending too many hours looking down at a tablet or phone. Scoliosis normally is caused by a growth spurt before puberty but I fear Candy Cane Neck will be striking adults too. It’s also the most obvious form of nonverbal communication that shuts you off from the live human beings around you!

We recently released an updated series on nonverbal communication in our business skills library. The last series was created in 2014. Mobile phone use alone is a reason we needed to update this content! What are you unknowingly communicating to those around you? Is it affecting your reputation at work?

Without the use of spoken language, nonverbal communications includes body position, facial expression, gestures and mental alignment.


Topics: Soft Skills
3 min read

Tips for a Christmas in July FUNdraiser

By Emily Koehler on Aug 2, 2018 9:55:47 AM

Every company should have a portion of their mission that's dedicated to giving back. Here at ej4, once a year we bring out our Christmas spirit a little earlier than most people and host a "Christmas in July" fundraiser and donation drive for Ronald McDonald House Charities (RMHC). We strive to be "Everything but Ordinary," so hosting a holiday-themed fundraiser in the middle of summer fits right in with our company's mission of delivering the unexpected. It also helps any charity experiencing a summertime donation lag. 

Topics: Other
3 min read

Hospitality Training:  Don't Lose the Personal Touch

By Kathy Irish on Jul 31, 2018 10:04:08 AM

Kiosks for check-in. Mobile hotel keys. Tablets for tableside ordering. Table tracking devices for food delivery. These are a few of the innovations in hospitality technology improving the customer experience and removing the human element. So, what about the guests who are not comfortable with technology (like my mom)? Or when the wifi and technology is down? Or the hotel and restaurant chains without these innovations? Your employees will be there to make the difference for your guests and it’s your responsibility to train them.

Topics: Training & Development
7 min read

What is a Learning Ecosystem? And How Does it Support Corporate Strategy?

By Ryan Eudy on Jul 18, 2018 8:58:47 AM

The term “learning ecosystem” is a trendy one in learning and development circles. It’s an important idea; understanding it helps organizations and their leaders think strategically about their learning and training—and helps them achieve the goals they set for themselves.

To wrap our brains around this idea with a minimum of jargon and hand-waving, let’s start at the beginning: What is a learning ecosystem, exactly? Here’s our definition:

Topics: Training & Development
4 min read

Office Safety Training for Employees

By Kathy Irish on Jun 4, 2018 2:28:40 PM

When you think of safety training, your mind goes to factory and warehouse workers wearing hard hats and using forklifts. We can't forget safety training for office employees. I was thinking about how I always say “be careful” to my friends and family, and how that applies to my co-workers.

Topics: Compliance Other
4 min read

Sales Training: Getting Back to Basics

By Ryan Eudy on May 15, 2018 2:00:00 PM

Sales training is not just for new hires and salespeople struggling to meet their numbers. The most successful sales managers understand the importance of “getting back to basics” for everyone, and they make refreshers part of their regular process.

We’ll use ourselves as an example here: Recently, we set out to hire a new head of sales. We wanted to find someone with both the skills and the “fit” with our culture...which takes time to do correctly. In the meantime, we wanted our sales reps to know that we valued them and cared about their success—they wouldn’t be “abandoned” until the new head of sales came on board.

Topics: Sales
3 min read

Compliance: Putting the "Human" Back into Human Resources

By Ryan Eudy on Apr 20, 2018 12:53:28 PM

If there’s one trend that has gripped business headlines this year and put HR squarely in the spotlight, it has been the growing concern over compliance issues, particularly safety, diversity/inclusion, and of course, workplace harassment. It’s something I wrote about at the beginning of the year, and it hasn’t gone away. (In fact, we revamped our whitepaper on the topic specifically to better cover this topic.)

Topics: Compliance Human Resources
4 min read

Imagine the Possibilities for Growth with Blended Learning

By Kathy Irish on Feb 7, 2018 9:26:30 AM

Hooray! It finally happened — you've decided to incorporate eLearning into your existing training and development programs. Your training is now going to be delivered using "blended learning," and part of you is wondering: Is this going to fundamentally change what I do around here?

Topics: Training & Development
3 min read

2017 in Review: Thinkzoom Learning Management System Updates

By Emily Koehler on Jan 16, 2018 8:27:33 AM

2017 was a year of growth and innovation for ej4. To get a better look at what drove change in the past year, we sat down with ej4's Chief Technology Officer, Tom Lynch, to take a look back at the learning management system updates made to Thinkzoom in 2017. "The goal of all our updates is to make the content and experience more engaging to learners," says Lynch. The learner and administrator experience is paramount at ej4, with many tech improvements in 2017 catering to requests from clients.

Topics: Other
5 min read

Allegations of Sexual Harassment in the Workplace:  No, HR Didn’t Fail. WE did!

By Ryan Eudy on Jan 3, 2018 1:54:03 PM

Sexual Harassment in the Workplace, in the News and in Hollywood

Topics: Compliance
6 min read

Tips For Attracting and Hiring Millennials from a Millennial

By Emily Koehler on Dec 12, 2017 9:28:12 AM

Millennials currently make up the largest portion of the workforce, but many companies struggle to find ways to attract them. As a Millennial who just went through the job-hunting process, I have a few tips that can help you simplify the process of attracting and hiring Millennials to your company.

Topics: Other
3 min read

5 Blended-Learning Benefits for Corporate Trainers

By Ryan Eudy on Dec 6, 2017 2:58:03 PM

Blended learning has been a growing part of corporate training for a few years now. According to Training Magazine’s 2017 Training Industry Report, companies reported that around 34.7% of training hours were delivered with blended-learning techniques in the past year—up 2.7% from just two years ago.

Topics: Training & Development
6 min read

If People Have Such Short Attention Spans, How is it We Can Binge-Watch Netflix?

By Kathy Irish on Nov 10, 2017 9:25:31 AM

It’s an honest question. These days you can’t turn around without seeing another article on how short our attention spans are, or how distracted we are at work. The assumption that attention spans are getting shorter and shorter has dramatically shaped the eLearning industry, with directors of learning looking for newer and newer technologies to cater to our diminished attention spans, and content providers building the assumption into their instructional design.

Topics: Training & Development
8 min read

Competency-Based Learning: Why Talent Management Needs to Get on Board

By Kathy Irish on Oct 20, 2017 3:19:27 PM

This past week we made some changes to our Thinkzoom platform. No, we didn’t just rearrange a few buttons or take away any of your fave features… We wanted to truly add something of value. And we did - with Learning Tracks, our new Thinkzoom feature that focuses on competency-based learning.

Topics: Training & Development
4 min read

Team Building Icebreaker for Strangers: 14-Mile, All-Day, Class III Rafting Trip

By Chris Scherting on Sep 1, 2017 2:07:13 PM

Working in the training industry you become more observant and appreciative when it comes to well-trained, employee interactions when you shop, dine, travel etc. Last week on vacation in Colorado I went on a 14-mile, all-day rafting trip on the Arkansas River in Brown’s Canyon National Monument with Performance Tours. It was completely out of my comfort zone and really tested my limits. In retrospect, it was a crazy team building icebreaker and team building exercise for six willing strangers.

Topics: Other
5 min read

When is Self-Directed Learning Right for Corporate Training and Development?

By Ryan Eudy on Sep 1, 2017 1:17:00 PM

Self-directed learning is any process or system that allows individual learners to direct their own learning, depending on their individual needs and interests. Self-directed learning can include tools for learners to discover their learning needs, set goals, find content to meet those goals, get feedback, and discover new topics.

Topics: Training & Development
6 min read

LMS Implementation: A Concrete and Tactical Guide

By Ryan Eudy on Jul 18, 2017 3:10:43 PM

Most sales professionals feel that their job is done after the close. Me, I like to keep up with our new LMS clients, right on through implementation and early use. In talking with many of those clients, I’ve learned that the LMS implementation process itself can be a bottleneck, leading to unnecessary delays.

Topics: Training & Development
4 min read

Is Your Onboarding Process Ready for the Class of 2017?

By Ryan Eudy on Jun 29, 2017 10:00:02 AM

It’s summer, which means companies are about to receive (and onboard) an influx of bright, eager, new college grads. I love the energy and enthusiasm those recent grads bring to the table, but consider this for a moment: What does it take to manage these bright, young people? I’m not asking this to find out who has an onboarding process in place.  (You all do, of course!) I’m asking because managing new hires requires a unique set of skills. If you are not teaching your managers how to handle new hires, especially millennials, you are setting them up for failure. I’ve seen it all too often.

Topics: Training & Development
3 min read

Egg-cellent Team Building Challenge

By Kathy Irish on Jun 22, 2017 9:34:33 AM

Last week ej4 held our all-employee meeting in our Kansas City office. The mid-year meeting is all about recharging our batteries and giving the St. Louis and Kansas City offices a chance to reconnect and bond in person. Since creating training is our core business and we all regularly watch our own videos, it’s hard to sneak in a team building challenge that is fun and effective without eliciting the expected groans, eye rolls and a bad karaoke version of Kumbaya. In the past, we have tried a variation of speed-dating, scavenger hunt and the escape rooms.

Topics: Training & Development
3 min read

Microlearning Videos, Mobile and Social Learning, and Tony Bingham at ATD 2017

By Chris Scherting on May 31, 2017 10:29:59 AM

The Association of Training and Development held their 2017 International Conference and Exhibition last week with over 10,000 attendees and 300 exhibitors. The week kicked off with an exciting, Monday morning keynote from Tony Bingham, president of ATD, who talked about the importance of microlearning videos, among other things. Being new to this industry (six-month tenure) I found his keynote exciting because he basically described ej4’s offering.

Topics: Training & Development
4 min read

Team-Building Training, or Disaster? Confessions from an Industry Veteran

By Ryan Eudy on May 31, 2017 9:10:43 AM

Picture this: One day, you’re put in charge of team-building training for your company. Maybe you’ve stepped into a new role at a company and need to build your department to grow the business. Or maybe your company just went through an acquisition, and your task is to build functional teams from all the separate existing ones.

Topics: Other
4 min read

How to Add Color and Use Creativity at Work

By Kathy Irish on Apr 14, 2017 9:51:17 AM

As a child, I thought creativity only meant art, music, and dance; things I liked doing but I wasn’t very good at. In school, I was the kid who used every art supply on my project even though I was only supposed to use yarn and pipe cleaners. I thought my creativity shouldn’t be limited to yarn and pipe cleaners. If there was no glitter, it wasn’t a finished project! Creative meant “more” to me. Where some kids were satisfied following the art teacher’s rules, I broke free! I thought, “Well, Michelangelo wasn’t a rule follower, so neither am I.” But as I grew older, I realized Michelangelo didn’t have to follow rules because he had talent.

Topics: Soft Skills
3 min read

Fresh Content Matters, Here's Why

By Ryan Eudy on Apr 3, 2017 5:30:52 AM

Life is full of expiration dates including your food, household products, and believe it or not, even your training content. When something needs to be replaced, you don’t wait until it’s completely useless. We’ve all had that feeling when we’re excited about something only to find out that it is expired, sending us down the path of searching for other options. So why would you wait until your training content is outdated? Most of us don’t have the time, or budget, to constantly make sure our training is updated.

Topics: Training & Development
5 min read

4 Best Practices for Keeping an Organized eLearning Video Library

By Kathy Irish on Mar 10, 2017 9:48:03 AM

When I looked in my closet this past weekend, I was overwhelmed. I saw items I no longer wear. Am I really going to wear that bridesmaid's dress again?  No, I’m not, but it has sentimental value. Will I ever wear that leopard print spandex top from our Glamour Shots shoot? If I do, it would be a joke.  Then there are the items that no longer fit, but I thought maybe someday I could squeeze myself back into them so I saved a few for “motivation." Also, due to my unorganized chaos, I found items that I thought were lost and had replaced three or four times. What a waste of money and storage space! But it got me thinking... you need to keep these same ideas in mind as you build and organize your eLearning Library.

Topics: Training & Development
3 min read

Driving Performance Improvement Through Short-form Video Training

By Ryan Eudy on Feb 16, 2017 8:06:34 AM

Organizations understand the need to train their employees, but there are a number of common challenges in designing the right training program. Two of the biggest issues are reinforcing formal learning on the job, and linking learning programs and outcomes back to business results. Microlearning using short-form videos is an ideal way to meet both of these challenges.

Topics: Training & Development
5 min read

The Cost of an Ineffective Training Program

By Kathy Irish on Feb 7, 2017 1:23:34 PM

According to a study by the Society for Human Resources Management (SHRM), the average cost of losing an employee is six months of their base salary. The average employee salary is $53,000, so the average cost of losing an employee would be $26,500. Turnover is inevitable, but don’t you want to do everything you can do to decrease these expenses for your company?

Topics: Training & Development
4 min read

7 Steps for Developing High-Potential Employees

By Kathy Irish on Dec 13, 2016 2:57:49 PM

High-performing employees are the backbone of any organization. The old saying is true: Roughly 80 percent of the growth of any organization is achieved by 20 percent of its workforce. But high-performing employees don’t just fall out of the sky, they start as high-potential employees or HiPos.

Topics: Human Resources
2 min read

Squeezing More Out of Sales With Three Simple Words

By Ryan Eudy on Nov 15, 2016 3:09:32 PM

If you’re a salesperson, your customers will always be asking you for “stuff.” Maybe they want a new feature, or better delivery time, or a customized product. As sellers, we are conditioned to say “yes” to these requests. After all, aren’t these signals that the customer wants to buy? Why not accommodate them?

Topics: Sales
4 min read

6 Tips for Identifying Potential High-Performance Employees

By Kathy Irish on Nov 7, 2016 3:40:58 PM

All organizations want to identify, develop, and deploy their high-performance employees. And no wonder: The top 5% of a company’s employees account for a full quarter (26%, according to ERE Media) of its productivity.

Topics: Human Resources
5 min read

The Complex Levels of Content Curation and Vetting

By Ryan Eudy on Oct 26, 2016 2:28:48 PM

In training and development, content is important. But finding (or creating) quality content is only the first step in the process of building a training library. Content curation (including content vetting) is just as crucial—and worth investing in.

Topics: Training & Development
3 min read

Tracking the Elusive Compliance Beast

By Kathy Irish on Oct 11, 2016 2:30:21 AM

No matter the size of your company, there are going to be laws and regulations that mandate certain kinds of training. Companies have to stay in strict compliance with these mandates, or else face penalties. OSHA, for example, penalizes companies every year for lapses in required training or training inefficiencies.

Topics: Compliance
2 min read

Leaders vs. Managers: Two Kinds of Training in Motivating Others

By Ryan Eudy on Oct 5, 2016 9:10:04 AM

A leader not only brings a vision to their team, but motivates them to make their vision a reality. Contrast that picture with what we typically think when we hear the word “manager.” A manager has milestones and expectations, concentrating on the work, the day-to-day, and measures performance based on what the team does. A leader wants to develop other leaders; a manager has a to-do list the team must complete.

Topics: Leadership
4 min read

How to Communicate With Any Personality Type

By Kathy Irish on Sep 13, 2016 1:00:51 AM

Everyone exists somewhere on the continuum from introvert to extrovert. That’s a good thing because both the quiet, introspective introvert and the outgoing, assertive extrovert have their place to communicate in the work environment.

Topics: Soft Skills
3 min read

Not All Microlearning is Created Equal

By Ryan Eudy on Sep 1, 2016 12:17:06 PM

Einstein once said that any idea “should be as simple as possible—and no more.” He realized that simplicity was a good thing, but like any good thing, there can sometimes be too much of it.

Topics: Training & Development
3 min read

Unleashing Creativity to Boost Performance and Engagement

By Kathy Irish on Aug 23, 2016 2:00:44 AM

This is a story about finding creativity in something that normally does not come across as imaginative nor inventive: templates.

Topics: Soft Skills
3 min read

7 Noteworthy Managing Skills of Olympic Trainers

By Ryan Eudy on Aug 16, 2016 2:00:07 AM

There's no denying it, Olympic fever has washed over us. Not only are we glued to our screens watching Phelps, Ledecky, Biles and Thrasher, but our social media feeds are filling up with “useful advice” inspired by our Olympians’ superb accomplishments.

Topics: Leadership
4 min read

Bullying at Work: EEOC Won’t Take It Anymore

By Kathy Irish on Aug 9, 2016 2:00:09 AM

The term “workplace harassment” often conjures images of 1950s-style gender-based pestering where men made women feel uncomfortable and powerless through comments and touch that would not fly in today’s workplace - "Mad Men" style.

Topics: Compliance
3 min read

Enabling Future Leaders in the Age of “The New Diversity”

By Kathy Irish on Aug 1, 2016 3:00:04 AM

“Workplace diversity” once meant representation by two genders and a small range of skin tones. Today, diversity means more: Different generations (Boomers, Millennials and Gens X, Y, and Z), the whole spectrum of LGBTQ, and vastly different cultures of origin. It also covers introverts, extroverts, and ambiverts; visual learners and verbal learners; geeks, hipsters, and moms.

Topics: Leadership
3 min read

What is Blended Learning, and Why is it Important?

By Ryan Eudy on Jul 25, 2016 1:58:00 PM

Most trainers and teachers have heard of blended learning. Perhaps you yourself have tried to incorporate it into your training programs. Still, the term has been used so much that it frequently gets misused. Once one understands what blended learning really is, it becomes a lot easier to see its benefits, and to recognize vendors that are actually offering true value, as opposed to a buzzword.

Topics: Training & Development
3 min read

10 Steps For Growing Your Learning Culture

By Ryan Eudy on Jul 19, 2016 2:30:55 AM

Learning cultures don’t just appear out of nowhere; they take time to cultivate. The habits of your employees have to be changed at the same time you are changing the attitudes of your managers and the policies of your company or unit.

Topics: Learning Cultures
4 min read

The True Cost of Poor Project Management

By Ryan Eudy on Jul 12, 2016 11:05:26 AM

A study conducted by PricewaterhouseCooper found that only a mere 2.5% of companies complete all the projects they set out to do, and about 1 in 6 projects had a cost overrun of 200% or more. We thought it worth following up to see if anything had improved over the past couple of years—and if not, why not?

Topics: Leadership
3 min read

8 Steps to Building Your Talent Pipeline

By Kathy Irish on Jul 6, 2016 2:30:57 AM

The front end of the Baby Boomer cohort—77 million strong —is turning 70 this year, with many of them already retired for a number of years. The back end of this demographic is age 52, with a lot of good work years left. In between are wave upon wave of soon-to-be retirees: deeply skilled and experienced workers leaving the workforce in unprecedented numbers. The Pew Research Center projects 10,000 Baby Boomers will reach age 65, the traditional retirement age, every day during the next 16 years.

Topics: Human Resources
2 min read

Why Your Best Employees Aren’t Always Your Best Leaders

By Ryan Eudy on Jun 28, 2016 2:00:02 AM

When promotion time comes around, it makes sense to look to your best employees for potential leaders. Theoretically if someone has the skills and the work ethic to be a good employee, he or she should be able to teach, organize, and motivate a team, but this may not necessarily be the case.

Topics: Leadership
3 min read

5 Steps for Proving the ROI of Your Training Investment

By Ryan Eudy on Jun 21, 2016 10:00:16 AM

There’s an old meme that gets circulated on LinkedIn and other sites, reporting a conversation between a CEO and a CFO:

CFO: What happens if we spend all this money training our employees and they leave?

CEO: What happens if we don't, and they stay?

Topics: Other Training & Development
4 min read

Positive Ways to Deal with Toxic Employees

By Ryan Eudy on Jun 14, 2016 2:11:57 PM

We all have workplace habits that could themselves use a little work. Sometimes though, bad habits combined with bad attitudes can create a toxic combination that spills over and affects whole teams.

Topics: Leadership
3 min read

Succession Planning: Solving Issues Before They Form

By Ryan Eudy on Jun 7, 2016 2:30:42 AM

In day-to-day operations and their accompanying challenges in IT, marketing, compliance, and so forth, there often isn’t time to focus on projected problems. In reality though, effective company leadership must face the fact that any organization, including theirs, could experience just one life event — a big client expansion, a C-level sabbatical, or a maternity leave, that extends into a career switch—away from an unexpected change in leadership.

Topics: Training & Development
4 min read

5 Simple Tips For Creating Unforgettable Training Content

By Kathy Irish on May 23, 2016 9:02:13 AM

A training program can only be considered effective if employees apply the new behaviors or skills they’ve learned in the workplace. Studies have found that up to 90% of new skills are lost within a year and so, by that benchmark, a lot of corporate training is ineffective.

Topics: Training & Development
3 min read

7 Ways Companies Perfect The Pesky Performance Review

By Ryan Eudy on May 17, 2016 10:31:38 AM

Employee performance reviews are one of life’s pesky and unavoidable necessities thousands of workers endure every year.

Topics: Human Resources
3 min read

From Bedtime Tales to Training Fails - Why Storytelling Works

By Ryan Eudy on May 10, 2016 8:44:03 AM

Successful businesses realized long ago that selling products and creating true brand advocates requires cultivating great stories. And because stories are a natural way for people to communicate, studies have shown that any communication with a story-like structure will be easily understood and remembered, and most likely drive action.

Topics: Soft Skills
4 min read

6 Traits You Don't Want in Managers

By Ryan Eudy on Apr 25, 2016 11:07:58 AM

We’ve all had to deal with leaders who have noticeable flaws, and we’ve said we would never be one of those leaders ourselves. Despite those good intentions, bad leaders are all-too-common in the workplace. One study done by Barna Group, in partnership with Leadercast, found that 40 percent of Americans work for someone they consider a “bad” leader.

Topics: Leadership
3 min read

How to Get Employees Interested in Training

By Ryan Eudy on Apr 18, 2016 9:11:54 AM

A study by CompTIA found 58 percent of employees saying professional development contributes to their job satisfaction, and that percentage grew even higher for millennial and Generation X employees.

A Future of Work study by PWC (a global professional services networks) found 35 percent of millennial employees reported “good training and development programs” were the most desirable qualities in a workplace.

Topics: Training & Development
3 min read

7 Ways to Destroy Your Learning Culture

By Kathy Irish on Apr 12, 2016 10:14:55 AM

No business wants to destroy its learning culture. Despite there being clear benefits to having a learning culture, many organizations give little-to-no thought on how to foster one, or even discuss why they would want to.

Topics: Learning Cultures
3 min read

Introverts and Extroverts: Getting the Right Combination for Your Team

By Kathy Irish on Apr 4, 2016 10:20:32 AM

Suppose your company is putting together a team for a new project – perhaps it’s a new sales team, a product development team, or a marketing team. Naturally, it needs to be a high performing team, capable of working together to get results while still welcoming innovation.

Topics: Soft Skills
3 min read

Can You Truly Teach Change Management?

By Ryan Eudy on Mar 22, 2016 3:59:33 PM

There are over 893 groups in LinkedIn dedicated to change management, a fact which tells us two things: One, executives and business owners are worried about change and want to learn how to manage it effectively, and two, they believe change management is something they can learn.

Topics: Leadership

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