This series isn’t just about acknowledging the current climate and the pressure this puts on both customers and you. This series is designed to help you understand your role in reducing the conflicts that might come from this high-tension time.
Feedback is a gift. If you’re lucky, your customers are giving you feedback. Feedback tells you what you’re doing well and what you’re not doing well. And since you’re striving to give exceptional customer service, you want to receive feedback, both good and bad.
When you know your company policies, what difficult scenarios might arise, and how to handle them ahead of time, you’ll be better-positioned to respond in the appropriate manner. So let’s talk about ways you can be prepared for difficult situations that might arise at work.
In this course, we introduce you to the Retailer Profitability Model, or RPM. This model breaks down the individual parts of a retailer’s operating expenses and revenue. In this first course, we’ll give you a brief overview of RPM and some common vocabulary that you’ll run into throughout the series.
Being a successful retail employee requires juggling a lot of different skills. You have to be a clear, confident communicator, a conflict resolver, and a positive advocate of your brand to ultimately push sales. Our Retail Training Videos help provide retail sales employees with all of those skills and more to help foster positive customer interactions and create employees who represent their brand well.
Check out some more retail training topics below!
Whether your role is serving customers in person or over the phone, the approach to dealing with rude and upset customers is the same. Learn about it all in this blog.
Training shift workers can be a challenge when everyone works on a different schedule. Learn some useful tips for optimizing your shift worker training in our blog!
We have curated a curriculum of courses from our Business Skills library targeting the unique needs of retail employees. Learn more here!