You've heard in the news that there is a tight labor market and an explosion of new restaurants across the country. Owners are challenged with finding and keeping talented staff members. You've also heard that one of the main reasons employees leave a job is because of a lack of training. With hospitality training videos from ej4, your staff will have immediate access to a complete library of videos that will provide a foundation for all areas of your restaurant and hotel operations.
- Your hosts and servers will find helpful courses on greeting and seating guests, interacting with difficult people or those with special circumstances, taking orders and table service.
- The series on front desk customer service covers etiquette and presentation, check-in and check-out, telephone techniques and handling upset guests.
- Our housekeeping courses cover both guest rooms and public spaces.
- Valet, room service, bartending, and kitchen safety are also topics covered in our hospitality series.
The national hotel and restaurant brands most likely have large training departments and internally branded systems and processes. Our hospitality training courses help to give the emerging brands a headstart on training and a strong foundation to help your team better serve your customers.
Preview our Hospitality Training Videos
Front of the House: Greeting and Seating Guests
There's no denying the power of the first impression. First impressions are quick to form and tough to change. This is why the role of the host in a restaurant is so important. As the first person the guest encounters during their visit, the host is tasked with making sure their first impression is a good one. In this course, we'll look at the process for welcoming guests to a restaurant. Then, we'll share some tips for exceeding expectations.
Back of the House: Kitchen Safety
In this course, we'll focus on the following items: proper dress, fall prevention, equipment use, strain, sprain and nerve injury prevention, chemical spill and burn prevention, and emergency preparation.
Front Desk Customer Service: Handling Upset Guests
When it comes to working the front desk, you will have to deal with guest complaints. You need to handle those complaints professionally. Remember, your hotel only exists because of the guests that stay in it. A guest could choose to no longer stay in your hotel by being dissatisfied just one time. In this program, we are going to cover tips to help you turn guest complaints into resolutions.
Housekeeping: Cleaning Guest Rooms
Housekeeping is part of the team responsible for creating a pleasant environment for guests. There are a lot of moving parts when it comes to this job, and there are certain protocols and procedures you need to follow. Throughout this series, you'll learn all of the basics of housekeeping. We'll talk about everything from cleaning guest rooms and public spaces, to doing your job safely, all while making sure customers and guests stay satisfied. In this first program, we're going to focus on cleaning guest rooms. We'll go over stocking the trolley, entering guests' rooms, and procedures for cleaning rooms.
Hospitality training for your employees will improve your guest experience. They can deliver the personal touch to your customers. Read more in our hospitality training blog post.
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