Customer Service Training Videos

Our customer service training helps your employees create positive interactions and lasting relationships with customers

 

 

 

Watch Customer Service Videos Below

Creating Great Customer Conversations
What exactly does it take to have a good conversation that would be considered good service? Great customer conversations can be achieved with these five easy steps: Prepare, Greet, Act, Offer, and Thanks. That makes a great customer conversation.

 

Working in Retail

If you’re positive, your actions and communications will be positive, and in turn your interactions with your customers will be positive. There will always be someone you can’t please, but by eliminating certain phrases, you’ll increase your probability of a satisfied customer.

 

 

Representing Your Brand
When you are wearing your uniform and name tag, you ARE the brand. There’s a lot that goes into making sure you represent your brand – your clothes, your hair, how you drive, and more. In this program, we’re going to talk about the way you present yourself and how it helps you be the brand.

 

Telephone Techniques: Taking Calls
No matter what your situation is, there are some tips that can help you to be a better call-taker at work. That’s what we’ll cover in this course. We’ll go over how to speak courteously, and we’ll discuss what not to say. We’ll also touch on staying informed on your business and how to actively listen.

Why ej4 for Customer Service Training Courses?

Your employees responsible for customer service need training and ongoing support to maintain high levels of customer satisfaction and loyalty. They deliver your brand promise with every customer interaction. Or do they? Customer Service training videos from ej4 provide short-form, eLearning content in a microlearning format. Our off-the-shelf content will engage and entertain your employees while they learn skills such as telephone techniques for handling angry callers and how to upsell in retail.

To view all of our Customer Service content, sign up for a free trial of our LMS, Thinkzoom.

 

Additional Customer Service Training Topics

Let the experts at ej4 help boost your customer service. We have created a comprehensive library that includes customer service training topics such as:

  • Creating Great Customer Conversations
  • Feedback Basics
  • Quality Customer Service
  • Working in Retail
  • And much more!
 

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