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Retail Training for your Team

Your front-line retail workers are facing significant challenges beyond their typical day due to the pandemic. They have new cleaning and safety protocols in addition to stocking and selling. Their most difficult task may be conflict management when enforcing safety protocols with customers. Make sure they have the training they need to de-escalate irate customers while keeping everyone safe.

We have curated a curriculum of courses from our Business Skills library targeting the unique needs of retail employees. 

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Retail Excellence

  • Working in Retail: How to Give Exceptional Service
  • Working in Retail: How to Stay Positive with Customers
  • Working in Retail: How to Handle Feedback
  • Working in Retail: How to Upsell
  • Working in Retail: Managing Retail Employees
  • Who is your Customer?: I Can't Find This
  • Who is your Customer?: I've Got a Coupon For That
  • Who is your Customer?: I'm Just Looking
  • Who is your Customer?: I'm With My Kids. Please Hurry.
  • Who is your Customer?: I'm on a Mission
  • Who is your Customer?: I've Got Time and Money 

Health and Wellness

  • Take a Breath

Retail Conflict Management

  • Why Retail Conflict Management?
  • Preparation and Scenarios
  • Phases of Escalation
  • De-Escalation
  • Maintaining Control

Keep Your Cool

  • Truths
  • Signs
  • Attitude
  • Control
  • Venting

Stress Management

  • Understanding Stress
  • Avoidable Stress
  • Unavoidable Stress
  • Handling Stress
  • Managing Stress

Conflict Management

  • Unavoidable Truths
  • Maintaining Self-Control
  • The Conflict Process
  • Special Situations


  • Assertive Verbal Skills: Developing Assertiveness
  • Assertive Verbal Skills: Dealing With Manipulation
  • Assertive Verbal Skills: Communication Techniques
  • Active Listening
  • Verbal Communication
  • Communicating with Confidence



Access all of our Retail Training Content with a Free Trial 

Sign up for a free 15-day trial of our award-winning LMS, Thinkzoom, and gain access to not just all of our Retail content but also our entire Business Skills and Workplace Compliance Libraries. No credit card needed. 

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Why Retail Conflict Management?

Working in Retail: How to Handle Feedback

Read Blog

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