Your front-line retail workers are facing significant challenges beyond their typical day due to the pandemic. They have new cleaning and safety protocols in addition to stocking and selling. Their most difficult task may be conflict management when enforcing safety protocols with customers. Make sure they have the training they need to de-escalate irate customers while keeping everyone safe.
We have curated a curriculum of courses from our Business Skills library targeting the unique needs of retail employees.
Health and Wellness
Retail Conflict Management
Keep Your Cool
Watch full videos from our Retail topic on how to manage customer feedback, retail conflict management, and much more.
Black Friday is probably going to look a little different this year. Learn how your retail sales teams can manage Black Friday in a global pandemic in this blog.
Everyone who works in customer service or in a customer-facing job needs training for dealing with rude and upset customers. Check out this blog for tips on how best to handle them.