Retail Training Topics for Employees

Retail Training for your Team

Your front-line retail workers are facing significant challenges beyond their typical day due to the pandemic. They have new cleaning and safety protocols in addition to stocking and selling. Their most difficult task may be conflict management when enforcing safety protocols with customers. Make sure they have the training they need to de-escalate irate customers while keeping everyone safe.

We have curated a curriculum of courses from our Business Skills library targeting the unique needs of retail employees.

Retail Excellence

Working in Retail: How to Give Exceptional Service
Working in Retail: How to Stay Positive with Customers
Working in Retail: How to Handle Feedback
Working in Retail: How to Upsell
Working in Retail: Managing Retail Employees
Who is your Customer?: I Can't Find This
Who is your Customer?: I've Got a Coupon For That
Who is your Customer?: I'm Just Looking
Who is your Customer?: I'm With My Kids. Please Hurry.
Who is your Customer?: I'm on a Mission
Who is your Customer?: I've Got Time and Money

Health and Wellness

Take a Breath

Retail Conflict Management

Why Retail Conflict Management?
Preparation and Scenarios
Phases of Escalation
De-Escalation
Maintaining Control

Keep Your Cool

Truths
Signs
Attitude
Control
Venting

Stress Management

Understanding Stress
Avoidable Stress
Unavoidable Stress
Handling Stress
Managing Stress

Conflict Management

Unavoidable Truths
Maintaining Self-Control
The Conflict Process
Special Situations

Communications

Assertive Verbal Skills: Developing Assertiveness
Assertive Verbal Skills: Dealing With Manipulation
Assertive Verbal Skills: Communication Techniques
Active Listening
Verbal Communication
Communicating with Confidence

Retail Training Topics

Retail Training for your Team

Some of the Themes in our Retail Training Topic Include

Access all of our Retail Training Content with a Free Trial

Watch Full Courses Here

Why Retail Conflict Management?

Working in Retail: How to Handle Feedback

How Can Workplace Wellness Be Improved?

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