Direct Store Delivery Training Courses

Improve your customer relationships through better direct store delivery training. Our topic helps your team understand merchandising best practices, offers ways to be more effective with retail selling, and covers what a retail profitability model is and why it's important. Check out all of the available topics in our Direct Store Delivery Library below or download the complete list here.

Download Library


  • Introduction to Merchandising
  • Being Prepared and Working Safely
  • Planograms and Shelf Sets
  • Inventory Replenishment
  • Off-Shelf Displays
  • Inventory Management
  • Communication Best Practices
  • The Seven Steps of Service

Retail Selling 

  • Knowing Your Customer
  • Purposeful Partnerships
  • Preparing for a Sales Call
  • Initiating the Call
  • Presenting Sales Suggestions
  • Handling Objections
  • Asking for Action
  • The 5-Step Sales Call

Retail Profitability Model

  • Introduction to the RPM
  • Impacting Profitability
  • Reach
  • Frequency
  • Items Per Shopper
  • Price Per Item
ej4 Case Study - Burke Distributing

Case Study: How Burke Distributing Leverages ej4 Training Content

We provided microlearning training to accompany Burke Distributing's traditional instructor-led training sessions. Learn about all the successes in this free case study.

Download Case Study

Introduction to Merchandising

Retail Selling: Handling Objections

Retail Profitability Model: Introduction

View Video Library

2018 Online Learning Library Medium
ej4 Gold-Stevie-Learning-Management-Sytem-New-Version-2019
Read Blog

Have a question about this content or need pricing?
Reach out to us here!