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Contact Tracing Training Courses 

We have curated a curriculum of training videos to help quickly onboard your new workforce of contact tracers. These courses will help your diverse team adapt to the new challenges required.  We cover business basics like business writing, communication, cybersecurity, time management, and stress management.

In addition, take advantage of our custom video production services. Since 2004, we have been creating custom training content for clients covering a wide range of topics like new product launches, rebranding campaigns, and sales for science-based agriculture products. We can easily convert your COVID-19 contact tracing process into effective training videos.


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Business Writing

Writing Basics

  • Why Care About Writing
  • Parts of Speech
  • Parts of a Sentence
  • Capitalization

Punctuation

  • Ending Sentences
  • Commas
  • Semicolons and Colons
  • Apostrophes
  • Quotation Marks

Writing Clearly

  • Active Voice vs. Passive Voice
  • Fragments and Run-ons
  • Thinking About Tone
  • Organize Your Writing

Proofreading

  • How to Proofread
  • Spell Check and Autocorrect
  • Creating a Cheat Sheet
  • Top 10 Writing Mistakes

General Courses

  • Creating a Work Plan
  • Setting Priorities

Communication

  • Active Listening
  • Barriers to Effective Communication
  • Verbal Communication
  • Communicating with Confidence

Communication Styles

Emotional Intelligence

  • What is Emotional Intelligence
  • Developing Self-Awareness
  • Developing Self-Regulation
  • Developing Self-Motivation
  • Developing Empathy
  • Developing Effective Relationships

Customer Service

Telephone Techniques

  • Greetings
  • Taking Calls
  • Hold Please
  • Taking Messages
  • Handling Angry Callers
  • Phone Etiquette

Cybersecurity

  • Defining Cybersecurity
  • Passwords
  • Protecting Your Mobile Passwords
  • Malware
  • Types of Malware
  • Email Phishing
  • Protecting Your PC: Daily Precautions

Health and Wellness

  • Take a Deep Breath

Mental Health

  • Navigating Your Own Mental Health

Stress Management

  • Understanding Stress
  • Avoidable Stress
  • Unavoidable Stress
  • Managing Stress
  • Handling Stress

Personal Development

Learning Styles

  • Different Learning Styles
  • Develop Your Learning

Professional Productivity

  • Working Remotely
  • How to Leave Voicemails That Get Returned
  • Setting Priorities

Common Time Management Problems

  • Different Learning Styles
  • Develop Your Learning

Effective Time Management

  • How to Manage Your Time
  • How to Time Block
  • How to Use the Pomodoro Technique
  • How to Create a Bullet Journal

Coping with Change

  • Change Phases
  • Change Behaviors
  • Change Model

Keep Your Cool

  • Truths
  • Signs
  • Attitude
  • Control
  • Venting

Focus

  • Focusing During Times of Hardship
  • Focusing in a Noisy Workplace

Note Taking

  • Factors
  • Writing Ergonomics
  • How to Speed Up Your Writing
  • How to Take Notes

Workplace Compliance

Anti-Harassment

  • Anti-Harassment for Everyone

Understanding Harassment

  • Introduction to Understanding Harassment

HIPAA

  • The Basics
  • What is Protected Health Information?
  • The Privacy Rule - Authorizations
  • The Privacy Rule - Disclosures
  • The Security Rule
  • Breaches
  • General Disclosures - FAQ
  • Quick Learn for Employees
  • Consumer Rights
  • Disclosure to Family and Friends

Setting Priorities

Communicating with Confidence

Take a Deep Breath


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