Time for quotes on great customer service! In the past, we've touched upon some of the best quotes on leadership, project management and other areas of the business. Now it's time to look at some of the best lines on improving the customer experience.
Here are some of the greatest customer service quotes out there.
86% of consumers will pay more for a better customer experience.
Service with a smile. Positive body language to each and every customer that comes through your door. However you show customers your unbridled enthusiasm, keep with it.
All employees have a responsibility to maintain the integrity of the business. Always assume that a customer is listening. Make that a creed, and you’ll have less instances of employees making social media goofs on account of the company.
Customers don’t like automated responses to complaints or general suggestions. They want empathy from your employees. Keeping customers happy on a personal level is brand advocacy at its finest.
Show customers how passionate the entire company is of what you do, and not just what you sell.
Just two years ago, it was reported that nearly 70% of customer complaints on Twitter were ignored by companies. Now think about the impact that just a simple response brings? 83% of the complainants who received a follow-up liked or loved that the company responded. Put simply, answer the call - regardless of which channel it comes from - and fix each and every issue quickly.