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Prior to the global pandemic, building relationships at work was fairly easy. You were surrounded by teammates with the same goals. Being in-person allowed for quick on-the-spot collaboration and impromptu conversation, so you could build both a professional and personal network.
I recently had to call customer service at a major corporation. I spent 18 minutes on-hold, then spoke to someone in the call center who told me I had to call a different 800 number. Of course. I called that number and waited for another 13 minutes before I spoke to a rep in another call center. And, yes, was told to call a third number. Should a customer have to work that hard? Clearly, call center training should be a priority and has much room for improvement.
In today’s world of cancel culture, I worry how the fear of making mistakes at work may affect entry-level employees. Will they take risks, bring new ideas, and make suggestions? Or will the fear of being “canceled” crush their creativity and imagination?
We’ve all seen the industry statistics of the number of employees who leave a company because of poor new hire training. With the labor shortage, it’s even more important to properly train the new employee to improve the odds of retaining them. These new hire training tips are focused on the training required for the specific job, not the HR side of onboarding, explaining healthcare, 401K, etc.
Imagine one day a family member goes to work but never comes home. The shock and grief. Lives changed forever. The importance of safety training is that it saves lives. It’s the right thing to do.
Hiring the right person for an open position is critical to the success of your team. Hiring the wrong person can crush employee morale and productivity. This puts a lot of pressure on the interviewing process. Whether you are the hiring manager or someone on the decision team, you need to be prepared. How can you be a more effective interviewer? Follow these tips to improve your interview skills so you can find the next star on your team.
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